Support Home
Account
PS Store & Refunds
Tiered Services
Hardware & Repairs
Online Safety
Connectivity
SU-30746-0
The system software update has failed.
Restart your PlayStation®4 console and try to update the system software using a wired Internet connection if possible.
Select
Notifications
from the PS4 function area, highlight the update file and press OPTIONS >
Delete
.
Next, select
Settings
>
System Software Update
.
If you experience multiple failed downloads, please update the PS4 system software using a USB. Visit the guide below for more information.
How can I update my system software using Safe Mode?
Need help?
Contact our support specialists
Contact PlayStation Support
Back to PlayStation
Age restricted
SU-30746-0
Enter your date of birth.
MM
DD
YYYY
Please enter a valid date
Confirm age
Sign In
to your Sony account and we'll remember your age next time.
Back to PlayStation
Age restricted
Sorry, you are not eligible to view this content.
Back to
PlayStation.com.