How to pack a PlayStation hardware return 

Learn how to pack and label your PlayStation hardware return.

Choose the right packaging 

Dos

  • Use high-quality corrugated cardboard boxes. We recommend double- or triple-walled sturdy boxes, especially for heavy items.

  • Make sure your box has enough surface area free for the return labels.

  • Please use the original packaging where possible.

  • Use padded mailers for small items like games.

Don’ts

  • Avoid re-using boxes that may have lost their strength.
  • Avoid using boxes with visible damage, such as tears, holes, dents, or damaged corners.
  • Avoid using bin liners or fabric bags, as these will not protect products.

Internal protection 

Dos

  • Use void filler such as packing peanuts, bubble wrap or brown packing paper to avoid items moving around.
  • Place your items in the middle of the box, where possible, and pack around with protection.
  • Wrap items in bubble wrap, if possible individually.

Don’ts

  • Don’t leave hollow space inside the box as the contents may move around.

  • Don’t over-pack or under-pack the box as it may dent or burst.

  • Avoid fragile items touching each other or packing against the side of the box.

Sealing your package 

Dos

  • Use strong tape, 4-5 cm wide, such as parcel tape or vinyl tape.
  • Flatten any sharp edges from staples or metal and cover with tape.
  • Seal securely along all edges and openings.

Don’ts

  • Avoid using thin household tape such as clear tape or masking tape.
  • Avoid using string.
  • Don’t use staples or metal fixings.

Labelling your package 

Dos

  • Each return label needs its own return package. If you have multiple returns you will need to download a return label for each package.
  • If affixing the label, make sure that all barcodes are visible and a copy of the label is placed inside the package in case the external one is damaged or falls off.
  • If using an old box, remove or cover any old labels and barcodes.
  • Check that a returns address is visible on the outside of the box.
  • You must return your items from the same country you purchased the items from.
  • Please ensure that you dispatch your package promptly to avoid delays.

Don’ts

  • Do not cover any part of the label.
  • Do not fold the label over any edge.

Once you have packaged your return, affix the label and take the package to your nearest drop-off point.

Please retain proof of postage.

Need help? 

Contact our support specialists

Contact PlayStation Support