Billing support for hardware purchases 

Find out more about billing times for hardware purchases on PlayStation.

Your order didn’t complete?

Please consider the following when attempting to place an order: 

  • Verify that the billing and shipping information you enter during checkout is accurate.
  • Check with your financial institution/bank to ensure they aren’t placing any holds on your payment method. 
  • Orders can’t be shipped to PO boxes.
  • Verify you are placing an order for the correct country/region. Your billing address and shipping address should be from the same country/region as your account country/region.

Which payment methods are accepted for hardware purchases?

Visit the guide below for more information.*

*Apple Pay is not an accepted payment method for pre-orders or carts that contain pre-orders.

Need help? 

Contact our support specialists