Find out which online support tools you can use to troubleshoot your issue, and how to contact PlayStation Support.
Before you contact PlayStation Support, look up your issue to find helpful information and the relevant contact method.
Use the search bar below to see if your issue or error code is covered by an article. Follow the troubleshooting steps to resolve your issue or, if you still need help, select contact us at the bottom of the page.
Can't find your issue? Scroll down to find useful tools and guides.
Try our PlayStation Online Assistant to find out how to recover your account.
Try visiting one of the guides below for more information.
Follow the link below to find out how you can arrange an in-warranty repair for a PlayStation product.
Try the Fix & Connect tool for connectivity troubleshooting.
If you're having issues with your console's system software, start in Safe Mode and update or reinstall the system software using a USB storage device.
Find the online manual for your PlayStation system.