Learn how to resolve issues when trying to access Safe Mode on your PlayStation®5 console or PlayStation®4 console.
If Safe Mode doesn’t launch, there might be a problem with your USB, HDMI, or power cable.
If Safe Mode still doesn’t launch, try power cycling your console.
If your console has been offline for a long time, or your internet connection drops during a system software update, you may need to update manually.
Please refer to the following guide for more information.
If a manual update fails, you may need to reinstall the system software.
Please visit the guides below for more information. If possible, attempt to back up your data before reinstalling the system software.
If you're unable to access Safe Mode, use the PlayStation Repairs diagnostic tool for further instructions and to arrange for repairs.
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