Failed to read Blu-ray disc.

  1. Ensure there are no fingerprints, smudges, or scratches on the disc.
  2. There may be a problem with the disc read function in the main unit of PlayStation®5. 
    • Try another disc.
  3. Make sure the disc has been inserted correctly.


If the above suggestions did not work, please contact us or use our Fix & Replace portal. 

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Contact our support specialists