How to fix CE-39984-3

PlayStation®4 console obtained an IP address but cannot connect to the Internet.

  1. Confirm your network settings and try an internet connection test.
  2. If you are using a Wi-Fi hotspot, you may need to log in to the hotspot network in order to connect to the Internet.
  3. If you cannot open the PS4® console web browser, go to Settings > User's Guide and you will be able to see a log in screen for the wireless hotspot.

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