Find out about PlayStation®Camera adaptor product information and request instructions, warranty and troubleshooting, and shipping information.
For players in Australia and New Zealand: at present we are unfortunately experiencing shipment delays and expect to fulfil your order in four to five weeks. Please accept our apologies for any inconvenience caused.
The PlayStation Camera adaptor is used to connect the PlayStation®Camera* (sold for the PlayStation®4 console) to a PlayStation®5 console. This allows the use of PlayStation®VR when playing supported PS4™ games on a PS5™ console, including games that require PlayStation®Move or PlayStation®VR aim controllers.
*Model CUH-ZEY1 or CUH-ZEY2
Please note: The new HD camera for PS5 is not compatible with PS VR. You will need to use the PS Camera (for PS4) with a PlayStation Camera adaptor (no purchase required) to use PS VR on PS5.
Anyone who owns a PS VR headset qualifies to receive a PlayStation Camera adaptor with a limit of one per household.
It will vary by region, however, you should be prepared to provide your PS VR processor unit serial number, first name, last name, email address, shipping address, and phone number. Check the rear panel of the PS VR processor unit to find the serial number, which begins with the letter C, M or P depending on your region.
Make sure you have provided the serial number from your PS VR processor unit, which begins with the letter C, M or P. If you are still unable to use your serial number, please contact PlayStation Support for additional troubleshooting.
If you cannot find your country in the drop-down list please contact your local distributor or retailer for support. Contact details are listed in the support information section of your PS VR manual.
Yes, PlayStation VR games are included among the thousands of PlayStation®4 games that are playable on PlayStation®5. Playing PS VR games on a PS5™ console requires a PS VR headset, PlayStation®Camera for PS4™* and a PlayStation®Camera adaptor (no purchase required. Visit playstation.com/camera-adaptor for details). For the best PS VR experience on PS5, we recommend using a DUALSHOCK®4 wireless controller. Selected games may require PlayStation®Move motion controllers or be compatible with the PlayStation®VR aim controller. The new HD camera for PS5 is not compatible with PS VR. The PS VR headset, PS Camera, DUALSHOCK 4 wireless controller, PS Move controllers and PS VR aim controller are all sold separately from PS5.
*Model CUH-ZEY1 or CUH-ZEY2
Please note: PlayStation®Camera adaptors are not intended for sale.
This product is covered by the manufacturer's warranty for 12 months from the date of delivery. Please refer to the warranty included with the PlayStation Camera adaptor if you requested it separately, or the warranty statement included with your PS VR for full details.
For further guidance on setting up your PS VR, camera and console, please refer to the instructions included with each product.
You will receive an email notifying you when your PlayStation Camera adaptor has shipped, with an estimated time for delivery, which may take up to two weeks.
No. Once the PlayStation Camera adaptor has been requested we are not able to change the shipping address.
No. We are unable to ship to a PO box address.
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We are currently experiencing delays in service. Expect extended turnaround times.
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