PlayStation™App support

PlayStation™App support

Find out how to set up and use PlayStation App to send messages over PlayStation™Network, make purchases from PlayStation™Store and start remote downloads to your PS5™ or PS4™ console.

Download and install PlayStation App

iOS

Users must have iOS version 12.2 or above.

Android

Users must have Android version 6.0 or above.

Once you have installed and opened PlayStation App, sign in to your account. If you do not have an account visit How to create an account for  PlayStation™Network.

PlayStation App features

  • Join the party from your phone with support for voice chat and messages. 
  • See what friends are playing and access recently played games. 
  • Shop and start downloading games to PS4 and PS5 consoles. 
  • Launch games, free up space and sign in on PS5 consoles. 
  • Catch up on PlayStation news via the Explore tab.

Sign in on PS5 consoles using the PlayStation App

Quickly sign in to PS5 consoles by scanning a QR code on the app.

  1. On the PlayStation App go to Settings > Sign in on PS5.
  1. The PS5 sign-in screen will show a QR code. Scan the code using the PlayStation App or select Enter a Code Manually.

Link PS5 and PS4 consoles to PlayStation App

Linking your PS5 or PS4 console to the PlayStation App will allow you to download games, manage PS5 console storage and launch PS5 and compatible PS4 titles from your mobile device.

  • To link a Primary PS4 or PS5 console, open the PlayStation App, select Settings > Link Console to App.
Not seeing your console?

Make sure you have signed in on the console with the same account that you are using on the PlayStation App. To link a PS4 console, make sure it is activated as your Primary PS4 console.

Purchase and download games using the PlayStation App

To make a purchase:

  1. Open the PlayStation App and select PS Store
  2. Search for a title and select Add to Cart
  3. Confirm your purchase and payment method. 

To start a remote download from PlayStation App, your linked PS5 or PS4 console must have Stay Connected to the Internet  switched on.

  1. From the PlayStation App home screen, select  Game Library  >  Purchased
  2. Tap the game and select  Download. You will receive a notification when the download is complete.

Manage PS5 console storage from PlayStation App

If you are attempting to download a game and there is not enough storage space on your PS5 console, you will receive a notification.

  1. Tap the storage notification to reveal storage management. At the top of the screen, you will see the amount of storage space required for your download. 

  2. Tap a game from the list and then Uninstall to clear space for your download. 

Launch PS5 game from PlayStation App

Once a game has been downloaded to your console, you can start the game from your phone. 

  1. From the PlayStation App home screen, select Game Library > Purchased

  2. Tap the game and select Play Now. Your game will start, so all you have to do is pick up the controller and play.

Messaging and game invites on PlayStation App

Tap Messages and select Create new message. Select the player you would like to message, or select multiple players to create a Party.

You can send text, stickers, voice recordings, images and video through PlayStation App.

If a friend sends you a game invitation, select the invite notification and tap Launch to start the game on your PS5 console.

 

Need help? 

Contact our support specialists