NW-31254-5

A network error occurred. Response from the DNS server is delayed or unstable.

  1. Restart the PlayStation 4 system and router to refresh the network connection.
  2. Go to Settings > Network > Test Internet Connection  to test the connection status.
  3. Check your Internet Service Provider's information if there is any maintenance.
  4. If you selected Manual  under IP Address Settings or DNS Settings  when setting up the Internet connection, verify that Primary DNS  and Secondary DNS  are set correctly.

    In some cases, the system might not have obtained an IP address yet, or any settings with DNS may have been changed. Please contact your Internet service provider for further assistance.