If your PlayStation console has been offline for a long time, or a system software update has failed, you may need to update the PlayStation 'firmware' manually.
If you’re connected to PlayStation™Network but can’t reach the home screen, follow the steps below.
If your console doesn’t recognise the update file, check that the USB is in FAT32 format and that the folder and file names are correct. Enter the folder and file names in single-byte characters using uppercase letters.
If this process fails, you may need to reinstall the system software. This process is the same as a 'factory reset' and will return the console to its original state—if possible, back up your system data using the guide below.
Contact our support specialists