PlayStation Support

Tiered services

What do you need help with?

Select a category from below:

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PlayStation Stars

Find more information about PlayStation Stars, or get support regarding your PlayStation Stars Points, Rewards, Campaigns, or Digital Collectibles.

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PlayStation Plus
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PlayStation Plus

Change, renew or cancel subscription

  1. Sign in to Account Management.
  2. Select Subscription from the menu on the left of the screen.
  3. Select your PlayStation Plus subscription and select Change Plan.
  4. Select a new membership plan and payment frequency.
  1. Select a PlayStation Plus membership plan.
  2. Follow on-screen instructions to set up your subscription.
  1. Sign in to Account Management.
  2. Select Subscription from the menu on the left of the screen. 
  3. Select Cancel Subscription next to PlayStation Plus.
Manage your PlayStation Plus subscription

PS Plus information and downloads

PlayStation®Plus is a paid subscription service from PlayStation which gives players access to games, online multiplayer, and exclusive content.

Learn more about the features and benefits of PlayStation Plus such as online multiplayer, cloud storage and monthly games.

  1. While in your game, go to the control centre.
    The card of your current game activity appears on the left. When Game Help is available, Game Help appears on the card.
  2. Select the card marked with Game Help. A list of objectives appears.
  3. Game Help is available for objectives marked with Game Help.
  4. Select the objective you want help with. Game Help details appear on the card.
  5. If the card contains a video, select Play. Press the PS button to return to your game.

Find out how to access PlayStation®Plus monthly games and PlayStation Plus catalogues.

PS Plus cloud storage

You can automatically sync your saved data with cloud storage when you close a game or put your console in rest mode.

Cloud storage sync requires automatic updates to be enabled.

  1. Go to Settings > System > Power Saving > Features Available in Rest Mode > Stay Connected to the Internet.
  2. Go to Settings > Saved Data and Game/App Settings, then select Saved Data (PS5) or Saved Data (PS4).
  3. For PS5 games, select Sync Saved Data > Auto-Sync Saved Data.  
  4. For PS4 games, select Auto-Upload
  • For PS5 games, both your console and cloud storage will sync to the most recent data. For PS4™ games, data is automatically uploaded to your cloud storage, but will need to be manually downloaded to PS5 console storage.

Automatic uploads add saved data from your primary PS4 console to online storage:

  1. Go to Settings > Power Saving Settings Set Features Available in Rest Mode.
  2. Select the check box next to Stay Connected to the Internet.
  3. Go to Settings > Application Data Management > Auto-Upload.
  4. Select the check box next to Enable Automatic Uploads.

Highlight a game from your Games home, press the options button, and then select Upload/Download Saved Data. The game's most recent saved data is uploaded or downloaded.

If automatic uploads aren't set up, or you want to upload a save from a friend's PS4 console, you will need to start uploads manually:

  1. Select your local user and go to Settings Application Data Management > Saved Data in System Storage > Upload to Online Storage.
  2. Select the title and then the file you would like to upload and select Yes to overwriting the cloud file.

PS Plus game catalogue

Find out which games are available through the PlayStation Plus game catalogue.

  1. From the Games home screen, scroll right and select PlayStation Plus.
  2. Scroll to the Benefits tab and select Game Catalogue.
  1. From the function screen, scroll right and select PlayStation Plus.
  2. Scroll down and select Game Catalogue.

Find out how to access PlayStation®Plus monthly games, the PlayStation Plus Collection, and PlayStation Plus catalogues.

Share Play PS Plus

PS5™ Console Sharing and Offline Play is automatically enabled on the PS5 console you use to sign in to PlayStation™Network for the first time. To disable or enable Console Sharing on a new PS5 console, follow these steps:

  1. Go to Settings Users and Accounts Other Console Sharing and Offline Play.
  2. Select Enable or Disable.

Each player can have one PS4 console activated as the primary PS4 console for their account.

  1. Go to Settings > Account Management > Activate as Your Primary PlayStation 4.
  2. Select Activate.
Pass the controls and let someone try one of your games, or play the game together, even if you're not on the same console.

Pass the controls and let someone try one of your games, or play the game together, even if you're not on the same console.

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Video and media
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Video and media

Audio, music and podcast apps

  1. Select All Apps from your media home.
  2. Select Spotify or Apple Music.
  3. Select Download.
  4. Follow the on-screen instructions to log in to your account for Spotify or Apple Music, or to sign up for a new account.
    The apps link with your PS5 console.
  1. Go to PlayStation Store and search for Spotify to locate and download the app.
  2. Select Sign up or Log in and enter your details. 
  3. Select Link Accounts.

Video streaming apps

Before you can watch streaming content on your PS5 console, you'll need to download the apps for the streaming services you want to use.

  1. Select All Apps from your media home.
  2. Choose the app you want to download.
  3. Select Download.
    Your media home contains your recently used media apps. A maximum of 11 apps are displayed. To find all your apps, select App Library.
  1. Select TV & Video from the content area, and then select the service you want to use.
  2. Select Download.