How to troubleshoot DualSense wireless controller issues

Find out how to troubleshoot DualSense™ wireless controller issues.

How to reset your DualSense wireless controller

If you’re having issues with your controller, try resetting it.

  1. Turn off your PlayStation®5 console.
  2. Disconnect the DualSense wireless controller from the official USB cable.
  3. Find the reset button inside the small hole next to the Sony® logo on the back of your controller.
  4. Use a pin or a similar tool (not included) to press and hold the reset button for at least 5 seconds.
    Your controller resets.
  1. Connect your controller to the PS5® console using the official USB cable that came with your controller, and press the PS button.

Still having issues?

If you're able to operate a PS5 console, be sure to update the PS5 system software to the latest version available.

If you’ve tried resetting your controller and are still having issues, please select an issue from the options below.

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