Troubleshoot PS5 console disc issues

How to troubleshoot PS5 console disc issues

If you’re having disc problems on your PlayStation®5 console, try these troubleshooting steps.

Troubleshoot PS5 console disc reading issues

Reinsert the disc into your console after each of these steps. 

  1. When your PS5™ console is oriented vertically on the console stand, the labelled side of the disc should face left as you insert it.
  1. Clean the disc with a soft, clean cloth to remove any dirt or prints.
  2. Try inserting another game, Blu-Ray disc, or DVD.
    PS5™ consoles can't play burned discs or audio CDs.
  3. Access Safe Mode and select option 5 Clear Cache and Rebuild Database.
Safe Mode on PS5 consoles
  1. If the Rebuild Database option doesn’t resolve the issue, access Safe Mode, and select option 7 Reset  PS5 (Reinstall System Software).

Warning: Selecting Safe Mode option 7 deletes all information on the console, including the System Software. Visit the guide below to download the reinstallation version of the PS5 console system software.

Reinstall PS5 console system software

If these troubleshooting steps don't fix the issue, please visit PlayStation Repairs.

How to remove a stuck disc from a PS5 console

Before you begin, you'll need:

  • A well-lit room with a table to work on. 

  • A #1 Phillips or cross-head screwdriver. 

  • A small flashlight (optional). 

Note: Don’t turn on or play on your console with the cover off. 

  1. Press and hold the power button for three seconds to turn off your PS5 console, then remove all cables and devices from the console. 

  2. Place the console on a soft cloth on a flat surface and remove the base.

  3. Position the console so the screw hole for the base is facing you, the PS logo is facedown, and the disc slot is on your left side.

  4. Place your palms near the top corners and grip the edge of the cover. Gently pull the cover up and towards yourself. You may hear a click. 
    The cover lifts away.

  5. With the cover removed, look for black rings on the optical drive, including a circle of black plastic film. You can remove this film, or push through it to reach the screw it is covering. (Newer consoles may not have this plastic cover.)

  6. Using a #1 Phillips or a cross-hatch screwdriver, turn the screw CLOCKWISE until the full disc is almost completely visible.

  7. Gently remove the disc. Do not forcibly pull the disc from the optical drive.

  8. Replace the bottom cover by positioning it slightly away (about 2cm or 3/4 inch) from the top edge and sliding it back into place.

  9. You will hear an audible click when the cover is secured. 

  10. Reconnect all cables and turn on the console.

Check the disc for scratches and dirt 

  • Clean a scratched or dirty disc using a lint-free cleaning cloth made specifically for cleaning Blu-ray Discs or DVDs.  
  • Clean the disc by wiping from the centre towards the edge of the disc.

Still having issues?

If you followed the instructions above and still couldn’t resolve it, please select your issue from down below for further assistance.

Need help? 

Contact our support specialists

Contact PlayStation Support