Problems reading discs on a PlayStation®5 console

Problems reading discs on a PlayStation®5 console

If you are having problems playing or loading some of your games on your PS5™ console, try the following troubleshooting steps that may solve the problem.

PS5 console disc troubleshooting

  1. Clean the disc with a soft clean cloth to remove any dirt or prints.

  2. Try inserting another game, Blu-Ray disc, or DVD. PS5™ consoles do not play burned discs or audio CDs.

Still having issues?

If you've tried the steps above and your PS5™ console still isn't able to read discs, your console may need to come in for service. Visit the Fix & Replace page to troubleshoot and create a case.

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