Accessories

Accessories

PlayStation Support

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Other accessories
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Other accessories

HD Camera (PS5 consoles)

Want to be included when streaming your broadcasts? Use your HD camera (CFI-ZEY series) or PlayStation Camera (CUH-ZEY series) and put yourself in your live stream.

  1. Press the create button and select Broadcast.
  2. Select the streaming service you'd like to broadcast with.
  3. Enter your broadcast information. When you want to include video from your camera or audio from your voice chat, select Broadcast Options and customize how you broadcast.
  4. When you're all set, select Go Live, and your broadcast starts. The broadcast card appears in the control centre.
HD Camera on PS5 consoles
  1. Clean your HD Camera lenses using a clean, dry microfiber cloth. Don’t use water or any other cleaning fluids.
  2. Check the lenses to see if they are cracked or damaged.
  3. Try moving nearer to the camera. 
  4. Don’t move your HD Camera after you have set it up. 
  5. Make sure your HD Camera is on a stable surface. Movement during gameplay may result in tracking failure.
HD Camera on PS5 consoles

PlayStation Camera

The PlayStation Camera adaptor is used to connect the PlayStation®Camera* (sold for the PlayStation®4 console) to a PlayStation®5 console. This allows the use of PlayStation®VR when playing supported PS4™ games on a PS5™ console, including games that require PlayStation®Move or PlayStation®VR aim controllers.

*Model CUH-ZEY1 or CUH-ZEY2

Please note: The new HD camera for PS5 is not compatible with PS VR. You will need to use the PS Camera (for PS4) with a PlayStation Camera adaptor (no purchase required) to use PS VR on PS5.

PS Camera adaptor FAQ
  1. Connect the PS Camera cable to the AUX port on the back of your PS4.
  2. Place your PS Camera on a level surface directly facing where you’ll be sitting when you play.
  3. Change the angle of the PS Camera to make sure it’s capturing the right area.

If you are setting up your PS Camera for PS VR, there are a few extra steps to configure it. See the full PS VR Quick Start guide and video for more detail.

Learn more
PS VR: Quick start guide

PlayStation Move

The PS Move controller is compatible with PS5™ consoles and PS4™ consoles. You need to pair your controller if it's the first time using it.

  1. Turn on your PS5 console or PS4 console and set up your PlayStation®Camera.
  2. Connect your PS Move controller to your console using the included USB Mini Type-B cable.
  3. Press the PS button on the PS Move controller.
  • You can use up to four motion controllers at one time. To use two or more PS Move controllers, pair each controller separately.
  • When you play with your PS Move controller, always disconnect the USB cable before use.
Pair PS Move motion controller

Set up the PS Move motion controller and find troubleshooting steps for PS Move motion controller issues.

Pair PS Move motion controller

Media remote

You'll need to pair your media remote to your PS5™ console before you can use it:

  1. Go to Settings > Accessories > Media Remote > Set Up Media Remote, and follow the on-screen pairing instructions. 
  2. If the automatic pairing doesn’t work, select Set Up Manually and follow on-screen instructions.
Pair media remote

The media remote allows you to navigate your PlayStation®5 console and access media and apps without a wireless controller.

Media remote support

PlayStation aim wireless controller

The PS VR aim controller is a Bluetooth® device. You’ll need to pair your controller when you use it for the first time and when you use it with another PS4™ console.

With your PS4 console on, connect your controller using a micro USB cable*, then press the 2 PS button. Your controller pairs with the console and turns on. After you’ve paired your controller, you can disconnect the micro USB cable and use your controller wirelessly. 

*The PS VR aim controller is not supplied with a micro-USB. Use the micro-USB cable for your DUALSHOCK 4 wireless controller.

Set up PS VR aim controller

Troubleshoot input lag, pairing or flashing light issues with the PS VR aim controller.

PS VR aim controller help
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DualSense™ wireless controller
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DualSense™ wireless controller

Connect

The first time you use a controller, you'll need to pair it with your console.

  1. Make sure that your PS5™ console is on.
  2. Connect the controller to your console using the included USB cable.
  3. If your controller is turned off, press the PS button. After the light bar blinks, the player indicator lights up.
  • When your controller has enough battery life, you can disconnect the USB cable and use your controller wirelessly.
  • Please note, your controller can pair with only one PS5 console at a time. When you want to use your controller on another console, you'll need to pair it with that console.  You can use up to 4 controllers at the same time. When you press the PS button, a colour is assigned to each player.
DualSense wireless controller for PS5

Pair with other devices

Devices using the operating systems listed below or later support DualSense wireless controller Bluetooth and USB connections. Once connected, you can use your wireless controller to control compatible games and applications.

  • macOS Big Sur 11.3
  • iOS 14.5 
  • iPadOS 14.5 
  • tvOS 14.5 
  • Android 12

Windows PC devices support the controller via a wired connection .

  • Depending on the device, certain features on the controller might not be available. There’s no guarantee that all devices are compatible with the controller.
  • To check which Android devices support the DualSense wireless controller driver, please consult your device's manufacturer.
Pair DualSense wireless controller with other devices

To pair your wireless controller with a supported device using Bluetooth for the first time, turn on pairing mode:

  1. Make sure the player indicator on the controller is off.
    If the player indicator is on, press and hold the PS button until it turns off. If a USB is connected to the controller, disconnect it.
  2. While pressing and holding the create button, press and hold the PS button until the light bar blinks.
  3. Enable Bluetooth on your device, and then select the controller from the list of Bluetooth devices.
    When pairing is complete, the light bar blinks, and then the player indicator lights up.

A controller can be paired with only one device at a time. Each time you change devices you must pair the controller with the new device.

Pair DualSense wireless controller with other devices

Update

DualSense wireless controller device software updates are added when you update your PS5 console system software. Pair your controller and follow the on-screen instructions to update.

To start an update manually:

  1. Go to Settings > Accessories > Controller (General).
  2. Select DualSense Wireless Controller Device Software.
Update DualSense wireless controller

Troubleshoot

  1. Turn off your PS5 console.
  2. Locate the small reset button on the back of the controller. Use a pin or similar tool (not included) to press the reset button.
  3. This will not reconfigure the controller or affect pairing settings.
  4. Connect the controller to your PlayStation®5 console using the USB cable that came with your controller, and press the PS button.
DualSense wireless controller reset

The serial number can be found on the back of the wireless controller, below the QR code.

  • The serial number has 17 alphanumeric characters.
Find serial and model number

If you've followed the above instructions but believe your controller is not connecting properly, please visit the PlayStation Repairs diagnostic tool.

PlayStation Repairs
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DualSense Edge™ wireless controller
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DualSense Edge™ wireless controller

Part names

A) Directional buttons

B) Create button

C) Light bar

D) Touch pad

E) Player indicator

F) Options button

G) Action buttons

H) Right stick/R3 button

I) Fn button (function button)

J) Speaker

K) PS button

L) Headset jack

M) Microphone

N) Mute button

O) Left stick/L3 button

A) R2 stop slider

B) L2 stop slider

C) Left back button slot

D) Reset button

E) RELEASE latch

F) Right back button slot

A) Stick Module storage (extra Stick Module sold separately)

B) Lever back buttons *

C) Connector housing

D) Stick caps

* Half dome back buttons are secured beneath controller (not pictured).

Connect

The first time you use your controller, you'll need to pair it with your console.

  1. Turn on your PS5™ console.
  2. Connect the controller to your console using the included USB cable.
  3. Press the PS button.
    The controller powers on. After the light bar blinks, the player indicator lights up.

  • When your controller has enough battery life, you can disconnect the USB cable and use your controller wirelessly.  

  • Please note, your controller can pair with only one PS5 console at a time. When you want to use your controller on another console, you'll need to pair it with that console.  
  • You can use up to 4 controllers at the same time. When you press the PS button, a colour is assigned to each player.

For more information, visit the guide below. 

Once you have a controller paired with your PS5 console, you can pair an additional controller wirelessly.

  1. Make sure that the additional controller's light bar is off before you start pairing. If the light bar is on, press and hold the PS button until the light turns off. 
  2. Using the paired controller, go to Settings > Accessories > General > Bluetooth Accessories.  
  3. Using the additional controller that you want to pair, press and hold the create button and the PS button at the same time.  
  4. Using the controller that's already paired, select the additional controller listed on your screen.

For more information, visit the guide below. 

Personalize

The DualSense Edge™ wireless controller comes with standard, high-dome, and low-dome caps. Choose a stick cap type that best fits your play style.

  1. Pull up on the stick cap that is attached to your controller.
    The cap lifts away.
  2. Align your chosen cap type with the stick and push down to secure.

For more information, visit the guide below. 

The half-dome back buttons are interchangeable.

  1. Insert the half-dome back buttons into the back button slots.

For more information, visit the guide below. 

Make using your DualSense Edge wireless controller easier for you by changing the button assignments.

  1. Go to Settings > Accessories.
  2. Select DualSense Edge Wireless Controller > Custom Profiles.
  3. Select Create Custom Profile, enter a name for your custom profile, then select OK.
  4. Select Customize Button Assignments.
  5. Select the button you want to change and then select the function you want to assign to it.
    If you select Disable, pressing the button won't have an input.
  6. Select Apply.

For more information, visit the guide below. 

Adjust the sensitivity and deadzone of the sticks on your DualSense Edge wireless controller.

  1. Go to Settings > Accessories.

  2. Select DualSense Edge Wireless Controller > Custom Profiles.

  3. Select Create Custom Profile, enter a name for your custom profile, then select OK.

  4. Select Stick Sensitivity/Deadzone.

  5. Use the directional keys to select the items you want to change.

For more information, visit the guide below. 

Profiles

You can save stick sensitivity, custom button assignments, vibration intensity, and more to custom profiles.

  1. Go to Settings > Accessories. 
  2. Select DualSense Edge Wireless Controller > Custom Profiles. 
  3. Select Create Custom Profile, enter a name for your custom profile, then select OK. 
  4. Select an item to customize. 

For more information, visit the guide below. 

Assign profile shortcuts so you can switch to them during gameplay and use them on other PS5 consoles.

Access shortcuts by holding down the Fn button and then pressing an action button (triangle button, circle button, cross button, or square button).

The profile assigned to the Fn button and the triangle button shortcut is the default profile and can’t be changed. You can assign profiles you’ve made to the other three shortcuts.

  1. Go to Settings > Accessories.

  2. Select DualSense Edge Wireless Controller > Custom Profiles.

  3. Go to the Unassigned Profiles tab and select Assign next to the profile you want to assign.

  4. Select a shortcut.
    If there's already a profile assigned to the shortcut, that profile's name appears. If you assign the profile, the previous profile is overwritten.

  5. Use the shortcut to change your profile.

For more information, visit the guide below.

Troubleshoot

If a stick module doesn’t work properly or stops working, you can replace it with a new stick module (sold separately). Left and right stick modules are interchangeable and can be attached to either side.

  1. Make sure the player indicator on the controller is off.
    If the player indicator is on, press and hold the PS button until it turns off.
  2. Disconnect the USB cable from the controller.
  3. Remove the front cover.
    Slide the RELEASE latch on the back of your controller to remove the cover.
  1. Raise the release lever.
  1. Remove the stick module and attach a new stick module.
    Make sure that the stick module is positioned correctly, and then slide the module along the grooves of the controller until you hear a click.
  1. Lower the release lever.
  1. Attach the front cover.
    Align the raised parts of the cover with the notches on the controller, and then carefully push the cover into place until you hear a click.

For more information, visit the guide below. 

If you’re having issues with your controller, often the first troubleshooting step is to reset your controller. Resetting won’t reconfigure your controller or affect pairing and profile settings.

D) Reset button
  1. Turn off your PS5 console.
  2. Locate the small reset button on the back of the controller.
  3. Use a pin or similar tool (not included) to press the reset button.
    This will not reconfigure the controller or affect pairing and profile settings.
  4. Connect the controller to your PlayStation®5 console using the USB cable that came with your controller, and press the PS button.

For more information, visit the guide below. 

If you’ve tried resetting your controller and are still having issues, please select an issue from the options below.
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DUALSHOCK®4 wireless controller
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DUALSHOCK®4 wireless controller

Connect

  1. Make sure that your console is on.
  2. Connect the controller to your console using the included USB cable. 
  • If your controller is turned off, press the PS button. After the light bar blinks, the player indicator lights up.
  • When your controller has enough battery life, you can disconnect the USB cable and use your controller wirelessly. 
  • Please note, your controller can pair with only one console at a time. When you want to use your controller on another console, you'll need to pair it with that console.
  • You can use up to 4 controllers at the same time. When you press the PS button, a colour is assigned to each player. 
  • If you’re having issues pairing your controller with your console, please visit PlayStation Repairs.
Pair DUALSHOCK 4 wireless controller

Pair with other devices

To pair your wireless controller with a supported device using Bluetooth for the first time, turn on pairing mode.

  1. Make sure the player indicator on the controller is off. If the player indicator is on, press and hold the PS button until it turns off. If a USB is connected to the controller, disconnect it. 
  2. While pressing and holding the SHARE button, press and hold the PS Button until the light bar flashes.
  3. Enable Bluetooth on your device, and then select the controller from the list of Bluetooth devices. When pairing is complete, the light bar blinks, and then the player indicator lights up.
Pair DUALSHOCK 4 wireless controller

You'll take the following steps each time you connect to your PS5 console or PS4 console from your PC or Mac.

  1. Turn on your console or put it into rest mode. 
  2. Connect your controller to your PC or Mac. 
  3. Launch PS Remote Play app on your PC or Mac, and then select Sign In to PSN.
    Sign in with the same account that you use for your console. 
  4. When you select Settings, you can configure video quality settings for Remote Play such as resolution and frame rate. 
  5. Select PS5 or PS4.
    The app searches for the PS5 console or PS4 console that you’ve signed in to using your account, and then connects to the console automatically. After the app connects, the screen of your console displays on your PC or Mac and you can start using Remote Play. If multiple consoles are found, select the console that you'd like to use. 

From the second time onwards, you'll be able to select the console that you connected to previously. 

If your console cannot connect to your computer automatically, you will be asked to manually register the console on your PC or Mac.

Learn more

Troubleshoot

  1. Turn off and unplug your PS4 console. 
  2. Locate the small reset button on the back of the controller near the L2 button.
  3. Use a small tool to push the button inside the tiny hole. Hold the button down for roughly 3-5 seconds.
  4. Plug in your console, connect your controller using a USB cable and press the PS button. If the light bar turns blue, the controller has paired.
Troubleshoot DUALSHOCK 4 wireless controller

If you've followed the above instructions but believe your controller is not connecting properly, please visit the PlayStation Repairs diagnostic tool.

PlayStation Repairs
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Compatible headsets
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Compatible headsets

Pair

  1. Charge the headset with the USB cable that came with the headset.
  2. Plug the USB adaptor into your console.
  3. Switch the headset on and wait for the blue light to stop blinking and turn solid blue. A solid blue light indicates a successful pairing.

Visit the Online User's Guide to find out more about PS4™ console settings for Audio Devices.

Pair PlayStation wireless headsets

Troubleshoot

  1. Make sure the wireless adaptor is firmly plugged into your console.
  2. Turn off your headset by pressing the OFF button located near the ear cup, then back ON again. The headset light will blink when pairing.
Troubleshoot PlayStation wireless headsets

Your headset might be out of range from your console, or another electronic device might be causing interference with your wireless router.

  1. Try turning your wireless router off and then on again.
  2. If you’re still having issues, try resetting your headset.
Troubleshoot PlayStation wireless headsets
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Manuals and warranty
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Manuals and warranty

Manuals and warranties

Find the manual for your console or device.

Manuals

Find warranty information for your consoles and devices.

Warranties

Online user guide

To view the User's Guide for your PlayStation®5 console, go to the home screen on your PS5 console and select

Settings > User's Guide, Health & Safety, and Other Information > User's Guide.

View the PlayStation®4 console user guide online.

Online user guide

View the PlayStation®3 console user guide online.

Online user guide