How to make a Data Access request

Find out how to request and download a copy of key personal information that SIE processes about you.

How to make a request for device data 

For data generated by a PlayStation device, such as console usage, device status, system logs, or diagnostic information, submit an EU Data Act device data request using this form:

Data access request

You can also access the request form by following these steps:

  1. Sign in to Account Management.
  2. On the sidebar, select Privacy Settings.
  3. Select Data Access Requests > Request Data.
  4. Select the device data / EU Data Act request option and complete the form.

How to make a request for personal data 

For personal account data or privacy-related information, such as account details, friends information, or other personal information, follow these steps:

  1. Sign in to Account Management. 
  2. On the sidebar, select Privacy Settings.
  3. Select Data Access Requests > Request Data.
    A Data Access request confirmation appears on your screen. Select OK.
  4. Log in to the email account that you use for your Sign-in ID.
    The first email you receive from us confirms the Data Access request, and the second is a notification that your personal information is ready to download.
    Please allow up to seven days for the second email to reach you.
  5. In the second email, click on the link and sign in to your account again, if prompted.
    An Excel file automatically downloads. Save and open this file to view your personal information.

Please note:

  • The data is available to download for seven days after receiving the second email.
  • You can check the status of your request by following steps 1-3 above.

Having issues? 

If you’re having trouble downloading the Excel file or completing the steps above, please contact us using the link at the bottom of this page.

Need help? 

Contact our support specialists

Contact PlayStation Support