How to cancel a digital content pre-order from PlayStation Store 

Find out how and when you can cancel a PlayStation™Store digital content pre-order.

If you've paid for pre-ordered content on PlayStation Store but have changed your mind about the purchase, you can request a refund. PlayStation Store refunds can be issued for pre-ordered content, as long as the request is made before the release date, or within 14 days of purchase, and the content has not started to download or stream.

Please note, if you have started to download the main part of the order, you will not be able to request a refund. Please be aware that downloads will happen automatically if auto-downloads are enabled.

View purchases
Auto-download guide

Need help with a hardware purchase?

Visit the guide below. 

Hardware purchases

How long do I have to cancel my digital content pre-order?

  • I paid for content more than 14 days before the main product release date.
    You can cancel any time up to the release date if you have not started to download the main part of the pre-order content (including pre-loading before release).

  • I paid 14 days (or less) before the main product release date.
    You can cancel up to 14 days after placing the pre-order if you have not started to download the main part of the pre-order content (including pre-loading before release).

Please note, if you have not started to download or stream the main product and your pre-order included extra content that is made available before the main product release, you will no longer be able to access this extra content if you cancel your pre-order.

You will receive a refund to the original payment method where possible*.

To cancel your pre-order, please contact us.

*This is not possible for the following payment methods: Bancontact (MisterCash), Giropay, Ideal, Paysafecard, Postepay, Sofort, Yandex, mobile operator billing and money vouchers. When refunding a pre-order made with one of these payment types, the refund will be sent to your wallet.

Need help? 

Contact our support specialists

Contact PlayStation Support