Transfer or dispose of your PlayStation console

Transfer or dispose of your PlayStation console

Before you replace, transfer, or dispose of your PlayStation®5 console or PlayStation®4 console, be sure to back up your data and reset your console.

Follow the steps below to save your data, erase any of your information, and restore the console to the factory settings.

  1. Record your serial number
  2. Remove USB devices or discs 
  3. Back up data
  4. Transfer data
  5. Sync trophies
  6. Remove storage
  7. Restore to factory settings
  8. FAQ

Record your console serial number

Record the serial number and store it somewhere safe. This information could be useful in the future to prove your identity or ownership. 

Remove any USB devices or discs from your console

Remove anything from the console that you want to keep. 

If a disc is stuck, visit PlayStation Repairs for troubleshooting steps.

Back up your games, save data, and captures 

There are several ways you can store your console data.

  • Create a backup file of your console data.
  • Upload your saved data to the cloud
  • Store your data on a USB drive or USB extended storage
    Visit the guides below to find out what data you can store on a USB drive or USB extended storage.

Transfer data from your PS4/PS5 console to another console

If you are upgrading and have access to both your old and new consoles, you can transfer your data. Select an option below for more information.

Sync your trophies

To make sure you don’t lose any trophy data, manually sync your trophy data.

Remove your PS5 console M.2 SSD 

If you installed an M.2 SSD and want to keep it, make sure to remove it. Save your game data in M.2 SSD storage.

Restore your console to factory settings

When you reset your PS5 console or initialise your PS4 console, all settings and information saved on the PS4 console are deleted. This process cannot be undone, so be sure not to delete any important data by mistake. Deleted data cannot be restored.

  1. Go to the home screen and select Settings > System > System Software > Reset Options. 
  2. Select Reset Your Console.
    To recover your pre-installed game “ASTRO's PLAYROOM”, download it from PlayStation Store.
  1. Go to Settings > Initialisation.  
  2. Select Initialise PS4 > Full.

Frequently asked questions

How can I transfer my subscription to a new console?
When you sign in to PlayStation on a new console, your subscriptions are applied to your account.

Can I remove my internal HDD and put it into a new PS4 console?
No. If you move your PS4 console’s internal HDD and install it in another console, the HDD will be reformatted, which will delete all data on it.

Follow local regulations when disposing of your console.

Need help? 

Get help and support for your PlayStation products

PlayStation Repairs