PlayStation Support

What do you need help with?

Select a category from below:

Part names

Part names

PS VR2 headset

A) Scope adjustment button

B) Vent

C) Headband

D) Lens adjustment dial

E) VR headset cable

F) Scope

G) Tracking cameras

A) Rear head support

B) Light shield

C) Front head support

D) Attachment sensor

E) Lenses

F) Earpiece holder
When you’re not using your headphones, use the earpiece holders on your VR headset to store them out of the way.

G) Headband adjustment dial

H) Headband release button

A) Headphone attachment hole

B) Stereo headphone jack

C) Power button
Press: Turn on the VR headset
Press and hold: Turn off the VR headset

D) Function button
Press the button to switch to see-through view. You can mute the microphone by reassigning the button.

E) Power indicator
Solid white: VR headset is on
Solid red: VR headset is off

F) Microphone

PS VR2 Sense controller

A) Create button

B) Left stick / L3 button

C) Square button

D) Triangle button

E) Circle button

F) Cross button

G) Right stick / R3 button

H) Options button

I) PS button

J) Grip

K) Tracking ring

L) Status indicator
White, solid: On
White, slow blink: Charging in rest mode
Off: Off

A) Strap holder/Strap hook

B) L2 button

C) R2 button

D) L1 button

E) R1 button

F) USB port

G) Strap

Set up

Set up


  1. Use the USB Type-C cable (A) provided with your PS VR2 system to connect the headset to the USB-C port (B) on the front of your PlayStation®5 console.
  1. Press the power button on your PS5™ console.

  2. Press the power button (C) on your PS VR2 headset.

  1. Make sure you have the necessary accessories for setup.

  1. Using the DualSense™ wireless controller included with your PS5 console, follow the on-screen instructions.

For more information, visit the guide below.

If it’s your first time using your PS VR2 Sense controllers, you need to pair them with your PS5™ console. Pair both the left and right controllers.

Please note that if your controller's battery is low, you'll need to charge both the left and right controllers after pairing.

  1. Turn on your PS5 console.

  2. Connect one of your PS VR2 Sense controllers to your PS5 console using the included USB cable.
    Pairing is completed.

  1. Press the PS button on your controller.
    The controller is assigned to the user who is currently logged in on your PS5 console.
  2. Repeat steps 2 and 3 to pair the other controller.
  • Remove the USB cable when using your PS VR2 Sense controller.
  • Your PS VR2 Sense controller can pair with only one PS5 console at a time. When you want to use your controller on another console, you need to pair it with that console.

For more information, visit the guide below. 


To access VR Mode and play VR games, you first need to set a space (play area) where you can safely use PS VR2.

  1. Turn on your PlayStation®VR2 system, go to the home screen and select Settings > Accessories > PlayStation VR2.

  2. Select Set Play Area to reset the play area when you need to edit or set a temporary play area.

  • The boundaries of your play area appear when you approach them. If you leave your play area, your game is paused, and the screen switches so you can see your surroundings.
  • Play areas aren’t used when in cinematic mode.

For more information, visit the guide below.

Pressing the function button switches your VR headset to see-through view, where you can see your surroundings while wearing your VR headset.

You can also change the function button assignment from Settings.

  1. Turn on your PS VR2, go to the home screen, and select Settings > Accessories > PlayStation VR2.
  2. Select VR headset > Function Button Assignment.
    You can assign the function button to View Surroundings or to Mute Microphone.

For more information, visit the guide below.

  1. Go to Settings > Accessibility.
  2. Select Controllers > Custom Button Assignments for PS VR2 Sense Controllers.
  3. Turn on Enable Custom Button Assignments, and then select Customize Button Assignments.
  4. Select the button you want to change, and then select a new function for that button. 
  5. Select Apply.


  • Only the user your PS VR2 is assigned to can change these settings.
  • When you turn on Switch the Left and Right Sticks, the functions of the left and right sticks switch with each other.
  • To be able to change these settings quickly, add Accessibility to the control centre.

For more information visit the article below.

Technical information

  • PS VR2 is compatible with PlayStation®5 consoles.
  • PS VR2 is not compatible with PlayStation®4 consoles.

There is no compatibility between PlayStation® VR and PS VR2:

  • PS VR systems can't play PS VR2 games.
  • PS VR2 systems can't play PS VR content.

For more information, visit the guide below.

PS VR2 can display 120 Hz video in cinematic mode through the headset. Your TV doesn’t need to support 120 Hz video for it to be displayed through your headset. 

  1. Go to Settings > Accessories > PlayStation VR2 > Cinematic mode.
  2. Select Video Output for Cinematic Mode.
  3. Set 120 Hz output.

For more information, visit the guide below.

Wipe only with a soft, dry cloth, made specifically for cleaning lenses.

Do not use paper products such as paper towels or tissues unless specifically intended for cleaning lenses. Leaving water droplets or dirt on the lenses may cause deterioration or degradation.

For more information, visit the guide below.

It may take some time to become accustomed to VR images. When you first start playing VR games, it’s recommended that you use PS VR and PS VR2 for short periods of time.

  • Try playing games using the sitting play style at first. Move on to more dynamic movements once you’re comfortable with seated gaming.
  • Try to make sure your play-area is well-ventilated.
  • Slowly build up your time using the VR headset. This will give you a chance to get used to the new sensations of VR. Set a timer to remind yourself to take breaks.

For more information, visit the guide below.



PS VR2 Sense controller troubleshooting

  1. Turn off your PlayStation®5 console.  
  2. Locate the small reset button on the back of the controller.  
  3. Use a pin or similar tool (not included) to press the reset button. 
  4. Connect the controller to your PS5™ console using the USB cable that came with your console, and press the PS button. 

Manuals and warranty

Find the manual for your console or device.

Find warranty information for your consoles and devices.