PlayStation®VR support


PlayStation Support

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PS VR set up

PS VR set up

Get started

Select your PS VR model using the descriptions below to find relevant set up steps. 

Set up CUH-ZVR1
  • Sliding cover on Processor Unit.
  • Serial number on rear of Processor Unit starting with P01/P02.
  • Power button on in-line remote.
Set up CUH-ZVR2
  • Solid Processor Unit.
  • Serial number on rear of Processor Unit starting with P03. 
  • Power button on underside of headset scope.

You can wear the VR headset over your glasses but take care when adjusting the scope. Having your glasses touch the lens could result in damage to your glasses, VR headset lens or both. Do not push in or pull out the scope excessively.

If you notice that PS VR environments are unclear or fuzzy while you’re wearing your glasses, try taking them off and readjust the scope position before you start play. Try playing with and without your glasses to find out what works best for you.

Get the most from PS VR

Limit your use of PS VR to within the Play Area. You can interact with games more directly because the camera captures the position, direction, and movement of your VR headset.

Represents the width and depth of the Play Area. The height of the Play Area depends on the range captured by the camera.

The PS VR aim controller is a Bluetooth® device. You’ll need to pair your controller when you use it for the first time and when you use it with another PS4™ console.

With your PS4 system on, connect your controller using a micro USB cable*, then press the 2 PS button. Your controller pairs with the system and turns on. After you’ve paired your controller, you can disconnect the micro USB cable and use your controller wirelessly. 

*The PS VR aim controller is not supplied with a micro-USB. Use the micro-USB cable for your DualShock 4 wireless controller.

PS VR troubleshooting

PS VR troubleshooting

Common issues

  1. Disconnect the PS Camera and reconnect it. Long press the PS button and go to Sound/Devices. If the PS Camera is recognized, you will see the option Mute Microphone for PlayStation Camera on this menu.
  2. If the PS Camera is still not recognized, keep the PS Camera connected and power down your PS4 console, and restart it.
  3. Try to set up the PS Camera on another PS4 console, if possible.

If the problem persists after trying the above steps, the PS Camera needs to be repaired.

  1. Clean the PS Camera lenses using a clean, dry microfiber cloth. Don’t use water or any other cleaning fluids.
  2. Check the lenses to see if they are cracked or damaged.
  3. The PS Camera has two lenses – make sure neither of them are covered.
  4. Try moving nearer to the camera. The optimum distance is around 2m (6’).
  5. Don’t move the PS Camera after you have set it up.
  6. Make sure the PS Camera is on a stable surface. Movement during gameplay may result in tracking failure.

If the problem persists after trying the above steps, the PS Camera needs to be repaired.

Troubleshoot input lag, pairing or flashing light issues with the PS VR aim controller.

PlayStation Repairs

Get help and support for your PlayStation products.


Manuals and warranty


Find the manual for your console or device.

Find warranty information for your consoles and devices.