It is recommended that you have these numbers to hand when contacting PlayStation Support.
If attached, remove the base to reveal the PS5 serial and model numbers.
- The serial number is comprised of a long series of numbers and is located on the bottom of the console when positioned vertically.
- The model number consists of the letters CFI, followed by a series of numbers and a letter. The model number is located on the bottom of the console when positioned vertically.