Find out where you can find the serial and model numbers on PlayStation 5 consoles and when you might need to use them.
The PS5 model number can be found on the PS5 console's original packaging and the bottom of the PS5 console. The PS5 serial number can be found on the bottom of the PS5 console.
It is recommended that you have these numbers to hand when contacting PlayStation Consumer Services.
Please remove the base to reveal the PS5 serial and model numbers.
Contact our support specialists
We are currently experiencing delays in service. Expect extended turnaround times.