Find troubleshooting steps to resolve game crashes on PS5™ consoles and PS4™ consoles.
Check the game has fully downloaded and installed. Highlight the game you want to check and press the Options button > Information > Download Status.
For PS5 consoles, select System > System Software > Reset Options > Reset Your Console.
For PS4 consoles, select Settings > Initialisation > Initialise PS4.
If the issue only affects one game, please contact the game publisher to see if there are any known issues with the game. If the game is published by Sony Interactive Entertainment, please contact PlayStation Support.
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