Voice Chat reporting is supported only on PS5® consoles.
Press the PS button on your controller to open up the control centre and select the voice chat card where the conversation took place.
Select ... (More) > Report and choose the reason for your report.
Follow the on-screen instructions to report. You can choose to block the user at the end of the report.
You're able to report a 40-second clip of the last 5 minutes of talking (you can only clip 20 seconds, but 10 seconds are automatically added before and after that).
Select I'm Unsure if you don't know who was talking at the time.
The voice chat feature doesn't actively monitor or record your conversations. We only record reports of online abuse or harassment for investigation.
You can still report other players, and players can still report you if you disable voice data collection. If you enable it, it helps Sony Interactive Entertainment improve voice features like transcription and voice input.
To enable or disable voice collection, go to Settings > Users and Accounts > Privacy > Voice Data Collection.
What kind of content can I report?
Always report the specific piece of content you think breaches the Code of Conduct. You can also block players to prevent further interactions.
Type of content
PS5 console
PS4 console
PlayStation App
Profile content
✓
✓
✓
Screenshots and videos
✓
✓
✓
Broadcasts and comments
✓
✓
✓
Game Base group names, icons or chat messages
✓
✓
✓
Text messages
✓
✓
✓
Voice chats
✓
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Friend requests
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✓
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What's new updates
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✓
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If you see or hear something offensive while playing a game, please use the in-game reporting feature. However, some games may not have a reporting feature.
Moderators review reports and decide whether the reported content breaches our Code of Conduct. If it does, we remove the content and take appropriate action against the player who shared it.
You receive notifications when a report is submitted, reviewed, and when we take action.
False reporting breaches our Code of Conduct and may result in a temporary or permanent suspension of your account.
The eSafety Commissioner (eSafety) is Australia’s independent regulator for online safety.
eSafety helps Australians prevent and deal with harm caused by serious online abuse or illegal and restricted online content. You have the right to report abuse or harmful content to the regulator including unsolicited messages promoting such content.
