Set up 2-step verification on PSN

How to set up 2-step verification on PlayStation™Network

Learn how to set up and deactivate 2-step verification (2SV), and where to find 2SV backup codes.

What is 2-step verification (2SV)?

When you sign in to PlayStation™Network (PSN) on a PlayStation®5 console or PlayStation®4 console with 2SV active, you are asked to:

  1. Enter your account password and sign-in ID (email address).

  2. Enter the verification code from your authenticator app or the SMS that was sent to your registered mobile phone number.*

*The verification code is valid for 10 minutes after your sign-in attempt. If your code has expired, select Resend Code from the sign-in screen to receive a new code.

When to use 2-step verification

Accounts usually remain signed in. However, you will be sent a verification code if:

  • you are signing in for the first time after switching on 2SV,

  • you manually sign out of PlayStation Network and want to sign back in,

  • you reset your account password,

  • you change your sign-in ID (email address) or online ID.

Having issues with 2-step verification?

If you are having trouble signing in with 2SV, please visit the guide below.

How to set up 2-step verification

Select a device below to set up 2-step verification.

Web browser: set up 2SV

  1. Go to Account Management on a connected device and select Security.
  2. Next to 2-Step Verification Status, select Edit > Activate > Continue.
  3. Select how you'd like to receive the verification code: Authenticator App or Text Message:

    Authenticator app

    Open an authenticator app on your mobile device and scan the QR code. If the QR code fails, copy and paste the alphanumeric code. You'll see a verification code in the app.

    Text message

    Enter a mobile number or select an existing one—you'll be sent a verification code.

  4. Enter the verification code. 
  5. Record your Backup Codes.
  1. Go to Settings > Users and Accounts > Security > 2-Step Verification
  2. Select  Activate  to switch on 2SV. 
  3. Select how you'd like to receive the verification code: Authenticator App or Text Message:

    Authenticator app

    Open an authenticator app on your mobile device and scan the QR code. If the QR code fails, copy and paste the alphanumeric code. You'll see a verification code in the app.

    Text message

    Enter a mobile number or select an existing one—you'll be sent a verification code. 

  4. Enter the verification code. 
  5. Record your Backup Codes.
  1. Go to Settings > Account Management > Account Information > Security > 2-Step Verification
  2. Select  Activate  to switch on 2SV. 
  3. Select how you'd like to receive the verification code: Authenticator App or Text Message:

    Authenticator app

    Open an authenticator app on your mobile device and scan the QR code. If the QR code fails, copy and paste the alphanumeric code. You'll then see a verification code in the app.

    Text message

    Enter a mobile number or select an existing one—you'll be sent a verification code. 

  4. Enter the verification code. 
  5. Record your Backup Codes.

How to turn off 2-step verification

Select a device below to turn off 2-step verification.

Web browser: turn off 2SV

  1. Go to Account Management on a connected device and select Security.
  2. Next to 2-Step Verification Status, select Edit > Deactivate.
  • Go to Settings > Users and Accounts > Security > 2-Step Verification > Status - Inactive.
  • Go to Settings > Account Management > Account Information > Security > 2-Step Verification > Status - Inactive.

How to switch to authenticator app verification

  1. Deactivate 2-step verification.

  2. Reactivate 2-step verification and select your desired verification method.

How to find your 2SV backup codes

If you lose access to your 2SV mobile number, a backup code will let you access your account. Without these codes, you will need to verify your identity to recover your account.

  1. Go to Account Management on a connected device and select Security.

  2. Select Backup Codes. Store the backup codes in a safe place.

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