Credit or debit card problems

Problems adding credit or debit card information to PlayStation Store

Find troubleshooting steps for credit and debit card issues on PlayStation™Store.

There are a few common factors that might prevent you from adding a new credit or debit card to your account. Please follow the troubleshooting steps below to resolve payment issues.

Error message: your card could not be updated

If you receive an error message stating that your payment information has "been updated too often within a short amount of time", your account has been blocked for security reasons. 

Please wait 24 hours before attempting to update your payment information—any attempt during the 24-hour period will start another 24-hour block on your account.

To make a purchase on PlayStation Store during the waiting period, please use an alternative payment method or a PlayStation Store Wallet Top-Up code.

How to avoid PlayStation Store payment issues

'Have you turned off online payments for your credit/debit card?
If you have told your payment provider to disable online payments, you might not be able to register your card as a payment method on PlayStation Store.

Are there issues with the PlayStation Network?
If PlayStation Network is experiencing issues, it may be possible that your payment information cannot be recorded. Please check the PSN status page and wait until all services display a green light before re-entering your payment information.

Does PlayStation Store accept the type of card?
While PlayStation Store accepts most payment cards, there are certain payment methods that cannot be used. Take a look at the accepted payment methods page to see if your card type is compatible with PlayStation Store.

Are the card details up to date and accurate?
Enter your details exactly as they appear on your bank statements. To check the payment details on your account, go to Account Management > Payment Management and select the payment card. 

Do your details contain any special characters?
If your name, address or flat number contain special characters, try replacing them with the nearest letter from the basic 26-letter Latin alphabet. Don’t use characters that aren’t letters, such as asterisks (*), hyphens (-), apostrophes (') or slashes (/).

Is your payment card from a different region to your PlayStation Store region?
If your credit or debit card is registered to an address in a different country to that of your PlayStation Store region, you may find that they cannot be linked. If possible, please use a payment card registered to the same region as your PlayStation Store region. 

If you are unable to use a card from the same country as your PlayStation Store region, you can make purchases on PlayStation Store using an alternative payment method or a PlayStation Store Wallet Top-Up code.

If the issue persists, please contact your bank or card provider to confirm that the payment method has been activated, has available funds, and hasn't been blocked. Make sure to have all of your security information to hand.

Need help? 

Contact our support specialists