Visit the PlayStation Online Assistant below to quickly reset your password, or follow the steps below to reset your password through Account Management.
Go to the Account Management sign-in page and select Trouble Signing in? > Reset your password and enter your sign-in ID (email address).
You are sent an email containing a secure link. The verification email can take a few minutes to arrive. If you don't receive it within 24 hours, please click here for more help.
Follow the secure link, fill in the requested information and create a new password using a combination of uppercase and lowercase letters, numbers and special characters.
Go to Settings > Users and Accounts > Account > Sign In.
On the sign-in screen, press the triangle button, and then select Next. An email for changing your password is sent to the sign-in ID (email address) shown on this screen.
You'll be sent an email containing a secure link. The verification email can take a few minutes to arrive. If you don't receive it within 24 hours, please click here for more help.
Follow the secure link, fill in the requested information and create a new password using a combination of uppercase and lowercase letters, numbers and special characters.
If you have access to a PS4 that you have activated as your primary PS4, you can reset your password in a couple of clicks—all you need is access to your sign-in ID (email address):
From the PS4 home screen, go to Settings > Account Management > Sign In.
On the sign-in screen, press the triangle button, and then select Next. An email for changing your password is sent to the sign-in ID (email address) shown on this screen.
Click the link in the email and enter a new password.
On the sign-in screen, press the triangle button, and then select Next. An email for changing your password is sent to the sign-in ID (email address) shown on this screen.
You'll be sent an email containing a secure link. The verification email can take a few minutes to arrive. If you don't receive it within 24 hours, please click here for more help.
Follow the secure link, fill in the requested information and create a new password using a combination of uppercase and lowercase letters, numbers and special characters.
The email may be in your spam folder. Check your email inbox by making sure to search for "PlayStation" in all mailboxes, including any spam or junk folders.
Your email address may have been misspelt. Repeat the password reset steps and make sure the email address shown on the "Forgot Your Password?" page is the email address you use to sign in to your account.
Do you have a child account? Only the family manager can reset the password for your account.
