If you see a padlock icon next to a game, it could mean there's a problem with the game’s license.
To verify that you have the license for the content, please follow the steps below.
Make sure you are signed in to the correct account that was used to buy the game. Check your transaction history to make sure the purchase was successful.
If the game is included as part of your PlayStation®Plus subscription, make sure the subscription is active. If you're looking for a PlayStation Plus game, check that it's still available by visiting the PlayStation Plus guide.
Make sure you are signed in to the correct account that was used to buy the game. If you recently purchased the game or redeemed content by vouchers, check your transaction history.
If the game is part of a PlayStation®Plus benefit, make sure the subscription is active. If the game was provided in the PlayStation Plus game catalog, check if it's still there.
Check you have enough storage space for your game. To find the required space for the game, go to your Game Library, select the game > … (more) > View Product. The minimum free space appears on the right of the screen. To see the available storage on your PS5 console, go to Settings > Storage.
Check you have enough storage space for your game. To find the required free space for the game, go to PlayStation Store on your console, select the game and scroll down to the Details section. The minimum free space appears on the right of the screen. To see the available storage on your PS4 console, go to Settings > Storage.
Test your internet connection by going to Settings > Network > Connection Status and selecting Test Internet Connection. If you are having internet issues, check the guide below for troubleshooting steps.
Test your internet connection by going to Settings > Network > Connection Status and selecting Test Internet Connection. If you are having internet issues, check the guide below for troubleshooting steps.