How to restore licenses on PlayStation consoles

How to restore licenses on PlayStation consoles

Learn how to restore Playstation™Store licenses on PlayStation®5 consoles and PlayStation®4 consoles.

When should I restore PlayStation Store licenses?

Restoring licenses can be a helpful first step if you are experiencing the following issues:

  • A game has a padlock icon.
  • You can't locate a game or add-on.
  • A game crashes.
  • Live event issues.
  • You can’t make a purchase on PlayStation™Store.

How to restore PlayStation Store licenses

Restoring licenses won't affect your data.

  1. Go to Settings > Users and Accounts > Other > Restore Licenses.
  2. Select Restore.
  1. Go to Settings > Account Management > Restore Licenses.
  2. Select Restore.

Still having game issues?

Try enabling PS5™ Console Sharing and Offline Play or activating your PS4™ console as your primary PS4™. You can also find further troubleshooting steps by visiting the guides below.

Need help? 

Contact our support specialists

Contact PlayStation Support