How to restore licenses on PlayStation
Restoring licences on PlayStation
Learn how to restore Playstation™Store licences on PS5™ consoles and PS4™ consoles.
When should I restore PlayStation Store licences?
Restoring licenses can be a helpful first step if you are experiencing the following issues:
- A game has a padlock icon.
- You can't locate a game or add-on.
- A game crashes.
- Live event issues.
- You can’t make a purchase on PlayStation™Store.
Restore PlayStation Store licences
Restoring licenses won't affect your data.
PS5 console: restore licenses
- Go to Settings > Users and Accounts > Other > Restore Licences.
- Select Restore and wait until the operation has been completed, then try accessing your content again.
PS4 console: restore licenses
- Go to Settings > Account Management > Restore Licences.
- Select Restore and wait until the operation has been completed and try accessing your content again.
Still having game issues?
Try enabling PS5 Console Sharing and Offline Play or activating your PlayStation 4 console as your primary PS4. You can also find further troubleshooting steps by visiting the guides below.
Need help?
Contact our support specialists