Learn how to troubleshoot common voice chat issues on PlayStation®5 consoles and PlayStation®4 consoles.
Go to Settings > Sound > Audio Output and select Output Device and select an audio output device to use.
You can also adjust what audio you hear through headphones by selecting Output to Headphones.
Your controller has a mic that you can use for voice chat and voice input. Press the mute button on your controller to mute and unmute your mic.
To configure the microphone settings for your controller, a headset or USB mic, go to Settings > Sound > Microphone. From this menu you can change your Input Device and Adjust Microphone Level.
Press the PS button to go to the control centre and select Game Base. Then, select your party from the list.
You can switch between voice chat and game chat by selecting the drop-down menu on the voice chat card in the control centre.
You can adjust the audio balance between the voice chat and other audio on your console by selecting the slider on the voice chat card in the control centre.
Go to Settings > Devices > Audio Devices > Output Devices.
The setting Headset Connected to Controller is displayed only when a headset is connected to your DUALSHOCK 4 wireless controller.
If the microphone is working, the Input Volume bar will respond.
If the input volume meter does not respond, try a different headset or controller. If audio cannot be exchanged with a specific device, it is possible that the device has a problem.
If you suddenly lose your connection while using party voice chat, it may be due to your Internet connection. Please try these troubleshooting steps.
If the speaker or microphone icon flashes during party voice chat and you can’t communicate with your friends, it's possible that this is linked to your Internet connection. Please try these troubleshooting steps.
If you are wirelessly connected to the Internet, switch to a wired connection to see if there is an improvement.
Make sure that the headset MIC switch is not set to the "OFF" side.
Please try reconnecting the device.
If you have another wireless controller, please try connecting the headset to another controller.
Contact our support specialists