Troubleshoot PlayStation wireless headsets

Troubleshoot PlayStation wireless headsets

Find out how to solve common issues with the PlayStation wireless headset range.

PS5™ console or PS4™ console doesn't recognise your PlayStation wireless headset

Your headset might be out of range from your console, or another electronic device might be causing interference with your wireless router.

  • Try turning your wireless router on and off, and see if your console recognises the headset. 

  • If that didn't work, try resetting your headset.

Reset your PlayStation wireless headset

  1. Turn off the headset. 
  2. Connect the wireless adaptor to your console or other powered USB Type-A port.
  3. Insert a small pin or similar object (not included) into the hole surrounding the reset button on the wireless adaptor, push in for at least one second, and then release it. 
  4. On the headset, hold down the CHAT button and the VOLUME+ button.
  5. While still holding down the CHAT button and the VOLUME+ button, slide the headset's power switch on. If the reset is successful, the headset and adaptor will connect.
  1. Connect the wireless adaptor to your console or other powered USB port.  
  2. Insert a small pin or similar object (not included) into the hole surrounding the reset button on the wireless adaptor, push in for at least one second, and then release it.
  3. On the headset, hold down the MUTE button.
  4. While still holding down the MUTE button, slide the power/audio mode switch to position 1 or 2.
  1. Connect the wireless adaptor to your console or other powered USB port.
  2. Insert a small pin or similar object (not included) into the hole surrounding the reset button on the wireless adaptor, push in for at least one second, and then release it.
  3. On the headset, hold down the MUTE button and the VSS button.
  4. While still holding down the MUTE button and the VSS button, slide the power switch to position 1 or 2.

Echo from your PlayStation wireless headset 

Adjust your microphone level to eliminate any echo sounds.

  1. From the home screen, select Settings > Sound > Microphone > Adjust Microphone Level. 

  2. Slide the Microphone Level fader 2 to 4 notches to the left.

  1. From the Function screen, go to Settings > Devices > Audio Devices > Adjust Microphone Level.

  2. Slide the Microphone Level fader 2 to 4 notches to the left.

PlayStation wireless headset indicator light flashes red 

The status indicator flashes red, and you'll hear a beep when the remaining battery charge is low.

Charge the battery by connecting the headset to a supported USB device such as a PS4™ console. While the battery is charging, the status indicator is red. The status indicator turns off when the battery is fully charged.

If the USB port doesn't have enough power to charge your headset, try connecting to a different USB device or a different USB port on the device.

It may take up to 3.5 hours to fully charge the headset. 

To charge your headset while your PS5 console is in rest mode, select Settings > System > Power Saving > Features Available in Rest Mode and set Supply Power to USB Ports to Always or 3 Hours.

To charge your headset while your PS4 console is in rest mode, go to Settings > Power Save Settings > Set Features Available in Rest Mode and set Supply Power to USB Ports to Always or 3 Hours.

Wireless headset won't connect, disconnects, or the sound skips

  • Remove any USB 3.0 devices from your console when using the headset.

  • If you are using two wireless headsets or a USB 3.0 device, use a USB extension cable to put distance between the wireless adaptors and USB devices. 

Headset Companion app doesn't recognise your wireless headset (PS4 console only)

  • More than one audio source might be connected to your PS4™ console. Try disconnecting the other audio source.

  • The Headset Companion app might need updating. Try updating the app.

Plug in only one wireless adaptor and make sure the headset is turned on and paired with the wireless adaptor. 

Please note, the headset companion app is not compatible with PS5 consoles.

  1. On your PS4 console, launch the Headset Companion app. To download the app, go to PlayStation™Store, select Apps > Headset Companion and then download the app.
  2. Select your headset on the app.
  3. Press the OPTIONS button on your wireless controller.
  4. Select Headset > Restoring Headset, and select Restore. This may take several minutes.
  5. Turn off your headset, and then select Next.
  6. Unplug the headset, and then select Next.
  7. Turn on the headset.
  8. Wait until the headset light stops blinking before you try using the headset.

Need help? 

Contact our support specialists

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