Find out how to solve common issues with the PlayStation wireless headset range.
Your headset might be out of range from your console, or another electronic device might be causing interference with your wireless router.
Try turning your wireless router on and off, and see if your console recognises the headset.
If that didn't work, try resetting your headset.
Adjust your microphone level to eliminate any echo sounds.
From the home screen, select Settings > Sound > Microphone > Adjust Microphone Level.
Slide the Microphone Level fader 2 to 4 notches to the left.
The status indicator flashes red, and you'll hear a beep when the remaining battery charge is low.
Charge the battery by connecting the headset to a supported USB device such as a PS4™ console. While the battery is charging, the status indicator is red. The status indicator turns off when the battery is fully charged.
If the USB port doesn't have enough power to charge your headset, try connecting to a different USB device or a different USB port on the device.
It may take up to 3.5 hours to fully charge the headset.
To charge your headset while your PS5 console is in rest mode, select Settings > System > Power Saving > Features Available in Rest Mode and set Supply Power to USB Ports to Always or 3 Hours.
Remove any USB 3.0 devices from your console when using the headset.
If you are using two wireless headsets or a USB 3.0 device, use a USB extension cable to put distance between the wireless adaptors and USB devices.
More than one audio source might be connected to your PS4™ console. Try disconnecting the other audio source.
The Headset Companion app might need updating. Try updating the app.
Plug in only one wireless adaptor and make sure the headset is turned on and paired with the wireless adaptor.
Please note, the headset companion app is not compatible with PS5 consoles.
Contact our support specialists