How to request a refund on a PlayStation™Store purchase

Find out if you're eligible for a PlayStation Store refund and how to request a refund on PlayStation™Store purchases including games, DLC, pre-orders, and subscriptions such as PlayStation®Plus.

Requesting a refund for a PlayStation Store purchase

If you have bought something on PlayStation Store but have changed your mind about the purchase, you may be able to request a refund.

To find out more, including how to make a refund request, please select the type of content you have purchased below. In addition to the refund procedures summarised below, you may have additional rights under applicable local law; nothing in the summary below limits or replaces any such rights under local law.

If you prefer, you can read the full PlayStation Store cancellation policy.

PlayStation Store refund type

Full games, downloadable content, in-game consumables, and season passes fall under this category.

After purchasing this type of content through PlayStation Store, you have 14 days from purchase to request a refund. If you have started to download or stream the purchased content, you will not be eligible for a refund unless the content is faulty.

To request a refund for this type of content, please contact us.

You will receive a refund to the original payment method where possible*.

For full terms and conditions, please visit the PlayStation Store cancellation policy.

*This is not possible for the following payment methods: Bancontact (MisterCash), Giropay, Ideal, Paysafecard, Postepay, Sofort, Yandex, mobile operator billing and money vouchers. When refunding a purchase made with one of these payment types, the refund will be sent to your wallet.

A subscription includes any purchase of a service with recurring fees from PlayStation Store, such as PlayStation®Plus.

After purchasing a subscription through PlayStation Store, you have 14 days to request a refund. However, we may reduce your refund amount based on how much you have used the service. For example, if a player buys a PlayStation Plus 12-Month Membership and requests a refund seven days after the purchase date, the refund amount may be reduced to reflect any use of the subscription, such as playing online, downloading monthly games, using cloud storage etc.

Please be aware, any free trials will be included in the 14-day period.

To request a refund for this type of content, please contact us.

You will receive a refund to the original payment method where possible*.

For full terms and conditions, please visit the PlayStation Store cancellation policy.

*This is not possible for the following payment methods: Bancontact (MisterCash), Giropay, Ideal, Paysafecard, Postepay, Sofort, Yandex, mobile operator billing and money vouchers. When refunding a purchase made with one of these payment types, the refund will be sent to your wallet.

A pre-order refers to any purchase of digital content made from PlayStation Store before the content release date. There are two types of pre-order refund requests, depending on the date the content was pre-ordered.

Pre-order purchases made more than 14 days before the release date
For this type of pre-order purchase, you can request a refund at any time up until the release date of the content.

Pre-order purchases made fewer than 14 days before the release date 
For this type of pre-order purchase, you can request a refund up to 14 days* after the date of purchase.

Please note, if you have not started to download the main product and your pre-order included extra content that is made available before the main product release, you will no longer be able to access this extra content if you cancel your pre-order.

For full terms and conditions, please visit the PlayStation Store cancellation policy.

You will receive a refund to the original payment method where possible*.

To cancel your pre-order, please contact us.

*This is not possible for the following payment methods: Bancontact (MisterCash), Giropay, Ideal, Paysafecard, Postepay, Sofort, Yandex, mobile operator billing and money vouchers. When refunding a pre-order made with one of these payment types, the refund will be sent to your wallet.

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