If you are having problems playing or loading some of your games on your PS5™ console, try the following troubleshooting steps that may solve the problem.
Clean the disc with a soft clean cloth to remove any dirt or prints.
Try inserting another game, Blu-Ray disc, or DVD. PS5™ consoles do not play burned discs or audio CDs.
When a PS5 console is oriented vertically on the console stand, the labeled side of the disc should point to the left when you are facing the disc slot.
If you've tried the steps above and your PS5™ console still isn't able to read discs, your console may need to come in for service.
Contact our support specialists