PlayStation®Camera adaptor FAQ

Product information & requests

What is the PlayStation Camera adaptor and what does it do?

The PlayStation Camera adaptor is used to connect the PlayStation®Camera* (sold for the PlayStation®4 console) to a PlayStation®5 console. This allows the use of PlayStation®VR when playing supported PS4™ games on a PS5™ console, including games that require PlayStation®Move or PlayStation®VR aim controllers.

*Model CUH-ZEY1 or CUH-ZEY2

Please note: The new HD camera for PS5 is not compatible with PS VR. You will need to use the PS Camera (for PS4) with a PlayStation Camera adaptor (no purchase required) to use PS VR on PS5.

Anyone who owns a PS VR headset qualifies to receive a PlayStation Camera adaptor with a limit of one per household.

Please visit playstation.com/camera-adaptor and complete the form to request your free adaptor.

It will vary by region, however, you should be prepared to provide your PS VR processor unit serial number, first name, last name, email address, shipping address, and phone number.  Check the rear panel of the PS VR processor unit to find the serial number, which begins with the letter C, M or P depending on your region.

Make sure you have provided the serial number from your PS VR processor unit, which begins with the letter C, M or P. If you are still unable to use your serial number, please contact PlayStation Support for additional troubleshooting.

If you cannot find your country in the drop-down list please contact your local distributor or retailer for support. Contact details are listed in the support information section of your PS VR manual.

Yes, PlayStation VR games are included among the thousands of PlayStation®4 games that are playable on PlayStation®5. Playing PS VR games on a PS5™ console requires a PS VR headset, PlayStation®Camera for PS4™* and a PlayStation®Camera adaptor (no purchase required. Visit playstation.com/camera-adaptor for details). For the best PS VR experience on PS5, we recommend using a DUALSHOCK®4 wireless controller. Selected games may require PlayStation®Move motion controllers or be compatible with the PlayStation®VR aim controller. The new HD camera for PS5 is not compatible with PS VR. The PS VR headset, PS Camera, DUALSHOCK 4 wireless controller, PS Move controllers and PS VR aim controller are all sold separately from PS5.

*Model CUH-ZEY1 or CUH-ZEY2

Warranty & Troubleshooting

What is the warranty for the PlayStation Camera adaptor?

This product is covered by the manufacturer's warranty for 12 months from the date of delivery. Please refer to the warranty included with the PlayStation Camera adaptor if you requested it separately, or the warranty statement included with your PS VR for full details.

How do I connect the PlayStation Camera to my PS5 console using the PlayStation Camera adaptor?
  1. Connect the PlayStation Camera adaptor to a USB Type-A port on the back of your PS5 console. The PlayStation Camera adaptor cannot be used with the PS4 console.
  2. Connect the PlayStation Camera to the AUX port on the PlayStation Camera adaptor. 

For further guidance on setting up your PS VR, camera and console, please refer to the instructions included with each product.

Shipping

When will you start shipping the PlayStation Camera adaptor?

Timing will vary based on region:

  • Japan: End of October.
  • Americas: Mid-November. 
  • Europe, Middle East, Africa, Australia and New Zealand: Mid-November.
  • Asia: Early December.

 

When will my PlayStation Camera adaptor be delivered? 

You will receive an email notifying you when your PlayStation Camera adaptor has shipped, with an estimated time for delivery, which may take up to two weeks.

Can I change the address that the PlayStation Camera adaptor was shipped to? 

No. Once the PlayStation Camera adaptor has been requested, we are not able to change the shipping address.

Can the PlayStation Camera adaptor be shipped to a PO box? 

No. We are unable to ship to a PO box address.

Do I have to pay to have the PS Camera adaptor shipped? 

No.

 

Need help? 

Contact our support specialists