What do you need help with?
Select a topic to find the best way to contact us.
What do you need help with?
Select a topic to find the best way to contact us.
Hardware & Repairs
PlayStation®5
Repair Service & Warranty
For repair service, please visit our Service Center with original purchase invoice, product packaging and defective item(s).
Need to contact us?
PlayStation®4
Repair Service & Warranty
For repair service, please visit our Service Center with original purchase invoice, product packaging and defective item(s).
Need to contact us?
PlayStation®VR
Repair Service & Warranty
For repair service, please visit our Service Center with original purchase invoice, product packaging and defective item(s).
Need to contact us?
DualSense™ wireless controller
Repair Service & Warranty
For repair service, please visit our Service Center with original purchase invoice, product packaging and defective item(s).
Need to contact us?
Legacy Hardware & Accessories
Repair Service & Warranty
For repair service, please visit our Service Center with original purchase invoice, product packaging and defective item(s).
Need to contact us?
Installing and updating games
Need to contact us?
Internet connection
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If you are having difficulty locating a PlayStation®5, please check with retailers directly for availability.
We do not have any shipment dates or inventory information for retail outlets.