If you are having difficulty locating a PlayStation®5, please check with retailers directly for availability.
We do not have any shipment dates or inventory information for retail outlets.
If you are having difficulty locating a PlayStation®5, please check with retailers, directly for availability.
We do not have any shipment dates or inventory information for retail outlets.
Account and Security
Get answers to questions about setting up, managing or recovering your account.
Need to reset your PlayStation™Network password?
If you forget your PlayStation Network (PSN) password, you can reset it from the web or on your PlayStation console.
Set up two-step verification for PlayStation™Network login
Learn how to set up and deactivate two-step verification (2SV), where to find 2SV backup codes and how to recover an account after losing a 2SV mobile number.
Account security best practices
Never share your account details with anyone else — you will be responsible for anything they do under your account. Prevent fraud by protecting your account with these helpful tips.
Still need help? You may need the following to help recover your account.
Your online ID and sign-in ID (email address on your account).
Serial number of the console used to create or log into your account.
Details of a recent transaction (including Order Number, content purchased, price and date of the transaction)
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Open: Mon-Fri 8:30 - 17:30
(excl. public holiday)
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Account suspensions on PSN
If your account was suspended, you may have broken the PlayStation Network Terms of Service. Here are more details on why we suspend players, when suspensions end, and when you can appeal.
Suspended due to a chargeback?
If you or the payment owner reversed a payment to PlayStation Network, your account will be suspended until the charges are resolved. Learn more about suspensions for chargebacks and your options below.
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Open: Mon-Fri 8:30 - 17:30
(excl. public holiday)
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Activate PlayStation as primary
Activating your console as primary provides an easy access to content you've purchased from the PlayStation Store, automatic downloads and more. Learn how to enable this below:
Deactivating a Primary PlayStation
Upgrade or change your hardware? Deactivate your previous primary systems either on your system or via the web.
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Open: Mon-Fri 8:30 - 17:30
(excl. public holiday)
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Received an email regarding an account you don't recognise?
If you have received an email from PlayStation about an account you don't own or recognise, please change your email password immediately and contact us with the options below.
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Open: Mon-Fri 8:30 - 17:30
(excl. public holiday)
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How to change your online ID
Learn how to change your online ID on PlayStation Network, and what to do if you experience issues with an online ID change.
How to create an account
Find out how to set up an account for PlayStation™Network.
How to close an account
Find out how to request an account closure and what happens when your account gets closed.
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Open: Mon-Fri 8:30 - 17:30
(excl. public holiday)
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PS Store and Refunds
Have questions about your purchase or content available on the PS Store? Reach out to us below to get answers.
Request a refund for PlayStation Store purchases
If you have bought something on PlayStation Store but have changed your mind about the purchase, you may be able to request a refund.
Pre-order and automatically download games
Some games that have not yet been released are available to be pre-ordered. Get all the information for how pre-orders work, launch times and cancellations on the PlayStation Network.
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Open: Mon-Fri 8:30 - 17:30
(excl. public holiday)
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Problems using voucher codes on PlayStation™Store
Follow these steps to resolve common issues with redeeming PlayStation Store vouchers.
PlayStation Store voucher code is damaged
If your voucher code is printed on a receipt, please contact the retailer to recover the code.
For all other types of damaged voucher, please contact us, describing the date of purchase and the retailer. You may be asked to provide proof of purchase and pictures of both sides of the voucher.
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Call us
Open: Mon-Fri 8:30 - 17:30
(excl. public holiday)
08-878-7600
Problems adding credit or debit card information to PlayStation™Store
Having issues with adding credit and debit card information? Try using an alternative payment method or a PlayStation Store Cash card, or try our troubleshooting steps.
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Open: Mon-Fri 8:30 - 17:30
(excl. public holiday)
08-878-7600
Don't recognise payments to PlayStation on your bank statement?
If you don't recognise payments made on your credit card or bank statement, it could be possible that someone has used your payment details to make a purchase on PlayStation Store.
If you don't have an account for PlayStation Network, and you think you've been the victim of fraud or your payment details have been compromised, contact your card provider (the number on the back of the card) and report the matter to law enforcement and we will cooperate with any enquiry. PlayStation Support can only discuss these charges with the account holder.
If you do have an account for PlayStation Network, we may be able to assist. Please reach out to us with the contact option(s) below.
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Open: Mon-Fri 8:30 - 17:30
(excl. public holiday)
08-878-7600
System and hardware
Need technical help with your PlayStation hardware? Let us know which product you're experiencing issues with and we'll be here to assist.
Getting started with your new PlayStation®5 console
Find out how to set up your PS5™ for the first time, update the system software and connect to PlayStation™Network (PSN).
Fix and Troubleshooting
Visit the Fix & Troubleshooting tool to troubleshoot your PlayStation 5 and get your issue fixed.
Repair Service & Warranty
For repair service, please visit our Service Center with original purchase invoice, product packaging and defective item(s).
Need to contact us?
Call us
Open: Mon-Fri 8:30 - 17:30
(excl. public holiday)
08-878-7600
Repair Service & Warranty
For repair service, please visit our Service Center with original purchase invoice, product packaging and defective item(s).
Need to contact us?
Call us
Open: Mon-Fri 8:30 - 17:30
(excl. public holiday)
08-878-7600
PlayStation VR: Quick start guide
Learn how to get started with PlayStation VR on PlayStation®5 and PlayStation®4 consoles.
Repair Service & Warranty
For repair service, please visit our Service Center with original purchase invoice, product packaging and defective item(s).
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Call us
Open: Mon-Fri 8:30 - 17:30
(excl. public holiday)
08-878-7600
DualSense™ wireless controller for PS5™ console support
Find out how to pair and charge a DualSense wireless controller with a PS5 console, change controller settings, and what troubleshooting steps to take for controller issues.
Fix and Troubleshooting
Visit the Fix & Troubleshooting tool to troubleshoot your DualSense controller and get your issue fixed.
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Call us
Open: Mon-Fri 8:30 - 17:30
(excl. public holiday)
08-878-7600
Repair Service & Warranty
For repair service, please visit our Service Center with original purchase invoice, product packaging and defective item(s).
Accessories
Find more information and get help with Officially Licensed PlayStation Accessories at our accessories hub below.
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Open: Mon-Fri 8:30 - 17:30
(excl. public holiday)
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PlayStation®Plus details
Learn more about the features and benefits of PlayStation Plus, such as online multiplayer, cloud storage and monthly games.
How to manage your PlayStation Plus subscription
Find out how to check your PlayStation Plus payment date, change your payment method or cancel subscription services.
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Open: Mon-Fri 8:30 - 17:30
(excl. public holiday)
08-878-7600
Manage other PlayStation Store subscriptions and services
If you have an active subscription to a service purchased on PlayStation Store you can follow the steps below to manage it.
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Open: Mon-Fri 8:30 - 17:30
(excl. public holiday)
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Featured game titles
It isn't PlayStation without great games to play. Here is some information on some of the latest titles to keep you informed of what to expect.
PS4 to PS5 digital game upgrades
Certain PS4™ games can be upgraded to the digital PS5™ version of the game on a PS5 console. Find out how to upgrade your eligible games.
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(excl. public holiday)
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How to find and download games purchased from Playstation™Store
Learn how to download your PlayStation Store purchases to your PS5™ or PS4™ console and how to download games remotely.
How to clear storage space on PlayStation
Learn how to make space on your console storage, store games on extended storage and move game saved data using Playstation®Plus cloud storage.
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Open: Mon-Fri 8:30 - 17:30
(excl. public holiday)
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Learn how to restore licences on PS4 and PS5
Restoring licences may help if you're unable to access your digital purchases like games, add-ons, in-game consumables, and virtual currency.
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Open: Mon-Fri 8:30 - 17:30
(excl. public holiday)
08-878-7600
PSN Status
If you're having trouble connecting to PSN, you can always check to confirm that there are no ongoing issues. If that doesn't resolve your issue, you can visit Fix & Connect to get connection solutions for your PS4 and PS5.
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Open: Mon-Fri 8:30 - 17:30
(excl. public holiday)
08-878-7600
Connect your PS4 or PS5 to the Internet and PlayStation Network
Learn how to set up a wired or wireless connection on your PS4 or PS5 system to access the Internet and PSN.
Having connection issues?
Visit Fix & Connect to get connection solutions for your PS4 and PS5, or check the PSN status below.
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Open: Mon-Fri 8:30 - 17:30
(excl. public holiday)