What do you need help with?
Select a topic to find the best way to contact us.
What do you need help with?
Select a topic to find the best way to contact us.
Hardware & Repairs
PlayStation®5
Repair Service & Warranty
For repair service, please visit our Service Center with original purchase invoice, product packaging and defective item(s).
Need to contact us?
02-8540-1220
PlayStation®4
Repair Service & Warranty
For repair service, please visit our Service Center with original purchase invoice, product packaging and defective item(s).
Need to contact us?
02-8540-1220
PlayStation®VR2
Repair Service & Warranty
For repair service, please visit our Service Center with original purchase invoice, product packaging and defective item(s).
Need to contact us?
02-8540-1220
DualSense™ wireless controller
Repair Service & Warranty
For repair service, please visit our Service Center with original purchase invoice, product packaging and defective item(s).
Need to contact us?
02-8540-1220
DualSense Edge™ wireless controller
Repair Service & Warranty
For repair service, please visit our Service Center with original purchase invoice, product packaging, full set of DualSense Edge controller and defective item(s).
Need to contact us?
02-8540-1220
Other Hardware & Accessories
Repair Service & Warranty
For repair service, please visit our Service Center with original purchase invoice, product packaging and defective item(s).
Need to contact us?
02-8540-1220
Installing, downloading and updating games
Need to contact us?
02-8540-1220
Internet connection
Need to contact us?
02-8540-1220