How to interact with others on PlayStation

Here are some things you should be aware of when interacting with other users on PlayStation.

When you signed up for an account for PlayStation, you agreed to follow the Code of Conduct outlined in the PlayStation Terms of Service. 

What does the Code of Conduct say?

The Code of Conduct sets out how we expect our players to behave on our online services. The Code of Conduct helps maintain safety and inclusivity on our online services, so it’s important to keep in mind that there are consequences if you breach it. Read it very carefully and abide by it whenever you go online.

To put our terms simply, remember to: be a team player, be kind, and be sensible. Don’t cheat, don’t threaten harm or violence, and don’t commit or advocate any illegal activity on our platform.

Remember that any inappropriate, offensive, or threatening content you say, upload, or stream can be reviewed by PlayStation Safety. If the Safety team finds that you have breached the Code of Conduct, you may be suspended from our online services.

What happens if I breach the Code of Conduct?

If you breach the Code of Conduct, we may temporarily or permanently suspend your account or your PlayStation system.

Account suspension

Account suspension means that you cannot use your account to access our online services. If you share a PlayStation system with other players, they can still access our online services on their accounts, as long as they are not suspended.

System suspension

System suspension means that no players can access our online services on the suspended PlayStation system. Learn more about suspensions and how to report inappropriate or abusive users on our online services:

What can I do if I am suspended from PlayStation?

Be sure to check your email for a message from us explaining why you have been suspended and how long the suspension will last. If your suspension is temporary, you will be able to use your account once your suspension ends. To prevent a future suspension, remember to abide by the Code of Conduct whenever accessing our online services.

You can also check your account status by visiting My Support.

My Support

Need help? 

Contact our support specialists

Contact PlayStation Support