The credit card on file is invalid.

The credit or debit card information stored on your account is invalid. Please follow the steps below:
  1. Make sure that your credit card details are entered correctly.
  2. Ensure that the address information on your account is exactly the same as that on the statement provided by your card issuer. 
  3. If this does not solve your issue, please read our article on correcting billing errors.
  4. Try adding your card information via Account Management on a web browser.
  5. If you have tried adding your details more than once in the last 24 hours, don't try adding them again, and wait for 24 hours before trying again.

Need help? 

Contact our support specialists