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PlayStation® Software Application End User Licence Agreement ("Software Terms") 

You are agreeing to these Software Terms by playing, using, or accessing any game software application offered by SIE (as defined in Section 1.2.3) for any format, or by any other publisher for an authorised PlayStation system, including any patches, updates, downloadable content, upgrades, or new versions (the "Software"). Please review these Software Terms carefully. 

IF YOU ARE A UNITED STATES RESIDENT OR A RESIDENT OF A COUNTRY IN NORTH, CENTRAL, OR SOUTH AMERICA, THEN, TO THE FULLEST EXTENT PERMITTED BY LAW, THESE SOFTWARE TERMS CONTAIN A BINDING ARBITRATION AND CLASS ACTION WAIVER PROVISION IN SECTION 6.1 THAT AFFECTS YOUR RIGHTS UNDER THESE SOFTWARE TERMS AND WITH RESPECT TO ANY "DISPUTE" (AS DEFINED IN SECTION 6.1) BETWEEN YOU AND AN "SIE GROUP COMPANY" (AS DEFINED IN SECTION 1.2.3). YOU HAVE A RIGHT TO OPT OUT OF THE BINDING ARBITRATION AND CLASS ACTION WAIVER PROVISIONS AS DESCRIBED IN SECTION 6.1. 

CERTAIN SOFTWARE FEATURES, SUCH AS ONLINE, MULTIPLAYER, OR UPDATED FEATURES, MAY REQUIRE YOUR AGREEMENT TO SEPARATE TERMS. ADDITIONALLY, ACCESSING THE SOFTWARE MAY REQUIRE YOUR AGREEMENT TO TERMS FOR MIDDLEWARE (e.g., ANTI-CHEAT SOFTWARE FOR THE SOFTWARE ON PC).  

1. WHO THE SOFTWARE IS FOR; WHO WE ARE; LICENCE TERMS; FEEDBACK 

1.1 Who Can Use the Software 

If the Software displays an age rating, it means the Software contains content that is unsuitable for anyone below that age. Parents and guardians should supervise their children’s access to and using of the Software and in particular, their use of online, multiplayer, and community sharing features. 

1.2 Who's the SIE Party to these Software Terms 

1.2.1  

If any Sony Interactive Entertainment or PlayStation company is the publisher of the Software, these Software Terms form a contract between you and that Sony Interactive Entertainment or PlayStation company. 

1.2.2  

If the publisher of the Software is not a Sony Interactive Entertainment or PlayStation company, these Software Terms form a contract between you and the Sony Interactive Entertainment company listed in the table below for the region where you reside.  

1.2.3   

In these Software Terms, "SIE" means the Sony Interactive Entertainment or PlayStation company party to these Software Terms; “SIE Group Company” means SIE and any of its current or former affiliates, including parents or subsidiaries, and their predecessors or successors. 

1.3 Publisher Terms and these Software Terms  

If you play or use the Software on an authorised PlayStation system and a company other than a Sony Interactive Entertainment or PlayStation company is identified as publisher/offering the Software, then they licence you to use it on terms that include these Software Terms  IN ADDITION to any other terms the publisher says apply. If there is any conflict between those terms and these Software Terms, these Software Terms will supersede the publisher’s terms. 

1.4 The Licence to you 

The Software is licenced to you, not sold.  You are granted a limited, non-exclusive, non-transferable, and personal licence to play or use the Software for your private, non-commercial use on the system or device it was intended for. This licence is only effective from the indicated Software release date, early access date, or beta release date. Any rights in the Software that we do not say are granted to you in this licence are reserved, including all intellectual property in the Software. This licence does not include the right, and as a condition of these Software Terms you agree not to, do any of the following: 

(a) rent, lease, or sublicense the Software or make it available on a network to other users without the express prior written consent of SIE;  

(b) modify, create derivative works, adapt, translate, reverse engineer, decompile, or disassemble the Software or required middleware (such as anti-cheat software);  

(c) obtain the Software in any manner other than through SIE’s authorised distribution methods;  

(d) emulate the Software;  

(e) hack the Software or create or make available unauthorised mods, including programmes to gain unfair advantage in online or multiplayer modes or otherwise cheat;  

(f) receive or provide "boosting" or like services, or provide personal account credentials to any other person, to advance progress or achieve results not solely based on your own actual gameplay; 

(g) copy, publicly perform, or broadcast the Software without the express prior written consent of SIE;   

(h) use any means to bypass or disable any encryption, security, or authentication mechanism for the Software. 

Violating any of the above conditions will immediately void your licence, and you acknowledge that SIE may employ technological measures, including fraud detection tools, telemetry, anti-cheat systems, and audits of account behaviour, to prevent, detect, and respond to violations of these Software Terms. For clarity, your use of sharing and UGC features explained in Section 3.4 will not violate conditions (b) or (g). 

1.5 Beta Versions and Feedback 

We welcome your ideas and feedback (“Feedback”) on our services and products, but you must only provide us with your own Feedback. By providing your Feedback to us you transfer ownership of it to us, though we may or may not implement any of it. You will not get paid or receive any other compensation for your Feedback unless we say otherwise.  

If you participate in, or redeem a voucher for, a beta trial of a Software, you agree to the following additional terms: 

(a) you are licenced to access and play the beta only for the beta period; 

(b) we do not warrant that the beta will not have bugs or work correctly (or at all); 

(c) during the beta we may modify the beta without notice, which may add or remove data, content, and functionality, and you agree we will not be liable for any such loss of data, content, or functionality;  

(d) your progression, unlocks, and 'earned' Virtual Content (see Section 4.1.1 below) in the beta will not carry over into the release version unless we otherwise say so; 

(e) we can end the beta or stop you from accessing it at any time. 

2. PRIVACY POLICY THIRD PARTY CONTENT 

2.1 Our Privacy Policy 

We will collect, use, disclose, and retain personal information as described in our Privacy Policy at https://www.playstation.com/legal/privacy-policy. We are not responsible for monitoring or recording any activity or communications, although we may do so to investigate violations of or enforce these Software Terms, or to protect the rights and property of SIE, its partners, and customers.  Information we get can include your content, voice, and text communications, gameplay videos, the time and location of your activities, your real name, your online ID and IP address. We may also track and record your Software activity and remove any UGC (see Section 3.4, below) that breaches these Software Terms, without further notice to you. Additionally, we may review and take moderation action in response to   violations of these Software Terms reported to us by other users. For information about how your data is collected, used, and disclosed for these purposes, and your rights and choices, see our Privacy Policy (https://www.playstation.com/legal/privacy-policy).  

2.2 Third-Party Content and Links 

The Software may refer to, display, or provide you with links to websites or content that third parties independently operate or maintain ("Third Party Content and Links").  

You should be aware that we do not control or direct Third Party Content and Links nor do we monitor, approve, endorse, warrant, or sponsor any Third Party Content and Links.  That means we have no liability to you for any Third Party Content and Links; your reliance on any Third Party Content and Links is at your own risk, and you assume all responsibilities and consequences resulting from your reliance. 

3. ONLINE OFFERINGS 

3.1 Internet Connection and Costs 

Online Software features require an internet connection, which you must provide at your expense. You are responsible for all costs and fees charged by your internet service provider related to the access to and use of the Software. 

3.2 Software Updates and End of Service 

3.2.1 

Sometimes we may modify or update the Software beyond what is necessary to maintain the contractual conformity of the Software if a valid reason requires such modification, in particular:  

(a) to ensure the Software is working as intended (e.g., fix bugs and glitches) and to improve efficiency; 

(b) for security reasons; 

(c) to adapt the Software to a new system or technical environment; 

(d) to improve the Software. This may include updating in-game items, in-game levels, and tasks or changing the rewards for completing in-game activities; 

(e) to adapt to a change in market conditions (for example, a change in number of users) and/or to ensure the commercial viability of the Software. 

3.2.2 

The Software is licenced to you on these Software Terms; it is not sold for you to own, and you understand and agree that we may end online and network features of a Software that uses online servers ("Online Services"). We will provide reasonable advance notice of any end of Online Services. If we discontinue any Online Services, you may still access any offline modes we provide for the Software; however, offline modes are not guaranteed and may change or end at our discretion. 

3.3 Online Community 

We are committed to providing a safe and welcoming environment. By accepting these Software Terms you agree to our Code of Conduct (https://www.playstation.com/support/account/community-code-of-conduct/), in addition to any other provisions of the PlayStation Terms of Service (https://www.playstation.com/Terms) that may apply to you; violations of our Code of Conduct may result in moderation action taken against your accounts and PlayStation devices as described in the PlayStation Terms of Service. 

3.4 Sharing and User Generated Content 

3.4.1  

The Software may allow you to create or share content such as text, images, videos, gameplay clips, music, or other materials ("UGC"). Creating and sharing UGC helps build our community, but you are responsible for what you share. 

3.4.2 

By posting or sharing UGC through the Software or related services, you grant SIE Group Companies a non-exclusive, worldwide, perpetual, irrevocable, royalty-free licence (with the right to sublicense) to use, host, store, reproduce, adapt, modify, publish, distribute, display, and perform that UGC in connection with the Software, PlayStation services, and their promotion. This includes using your UGC, alone or combined with others’, for in-game events, marketing, and community showcases. You will not receive payment unless we tell you otherwise. 

3.4.3 

You promise that you own or control all rights in your UGC and that it does not violate anyone else’s rights, the law, or our Code of Conduct. UGC you share may be seen or used by others. Please do not post personal information or anything you do not want made public. 

3.4.4 

We may review, edit, remove, or disable access to any UGC at any time and for any reason, including if it violates these Software Terms, applicable law, or community standards. We are not responsible for UGC created or shared by other users, and you use or rely on it at your own risk. 

4. VIRTUAL UNIVERSE WITH VIRTUAL CURRENCY AND OTHER VIRTUAL CONTENT 

4.1 Economy in a Closed Universe 

4.1.1 

The Software is designed as a closed virtual universe. Offered digital content including virtual in-game currency, goods, or assets such as coins, points, tokens, gold, gems, weapons, gear, vehicles, buffs, power-ups, progression/unlocks, live events, trophies, rewards, or badges (“Virtual Content”) is licenced to you solely for use in the Software and is not your property, regardless of whether purchased with real-world money or 'earned' in-game. 

4.1.2 

You agree to use Virtual Content only as authorised within the Software and not to do any of the following: 

(a) sell, purchase, transfer, or use Virtual Content outside the Software;  

(b) sell or exchange Virtual Content for real-world currency or anything of real-world value unless the Software provides that functionality and then only in strict compliance with the Software publisher's terms for that sale or exchange;  

(c) wager with or for Virtual Content (for example “skin betting”) unless the Software provides that functionality; 

(d) make available any cheats, technological measures, or other methods designed to enable or encourage any collection, selling, or trading of Virtual Content;   

(e) create or participate in any exploitation of price differences of Virtual Content by any means (for example, between real currency prices). 

4.1.3 

Since any Software's game environment may change over time, we cannot guarantee that you will be able to participate in all live events or earn all in-game achievements. Access to some Virtual Content may require additional purchase. Some in-game elements, like Virtual Content associated with season passes, are made available to players for a limited time. Where season pass Virtual Content is time-limited, we will use reasonable efforts to communicate this to you in the Software or otherwise. We may extend the time-limit for Virtual Content, including season passes, at our option with or without advance notice. Fees charged for time-limited content are based on access to the applicable content during the time period indicated at the time of purchase and apply whether or not you actually access the content. Season pass rewards earned during a given season must be redeemed during that season, unless we choose to provide a grace period for redemption at our sole discretion. 

4.2 Access Restrictions; Availability Limits 

Virtual Content is licenced, not owned; SIE can terminate your access to Virtual Content (whether paid for or free) if you breach these Software Terms, if any account associated with the Software is closed, terminated, banned, or suspended, or if the Software is modified in accordance with section 3.2 such that Virtual Content is discontinued.  

You understand and agree that in addition to licences of Virtual Content being subject to purchase and cancellation terms and conditions of the storefront/vendor, the availability of Virtual Content is not guaranteed, prices are subject to change, and order sizes may be limited without prior notice to you. Purchases of Virtual Content licences may be non-refundable; please check the terms and conditions of the Virtual Content storefront/vendor carefully. 

4.3 Special Terms for Japan Residents 

THIS SECTION 4.3 WILL APPLY ONLY IF YOU ARE A RESIDENT OF JAPAN. 

Regardless of the storefront/vendor, licences for virtual in-game currency in Software published by SIE and purchased with real-world currency are issued by Sony Interactive Entertainment Inc. ("SIE Inc."), who in turn entrusts the storefront/vendor with sales of the licences to you. 

A specified prepaid payment instrument pursuant to the “Payment Services Act" may be found at the SIE Inc. website for the Software or at https://www.playstation.com/ja-jp/legal/games/payment-services-act-jp/. Licenced content that is indicated as a prepaid payment instrument in the section titled “Display for Prepaid Payment Instrument” found on the said websites and that licence is purchased for a fee, is treated as a prepaid payment instrument under the Payment Services Act. Other licenced content purchased through such prepaid payment instrument shall be deemed to have been provided with such products and services upon acquisition, and will not fall under the category of prepaid payment instruments under the Payment Services Act. 

Depending on the user's age, an upper limit may be set on the purchase amount for licences to virtual in-game currency purchasable with real-world currency for a certain period of time. If an upper limit is set, an indication of same pursuant to the Payment Services Act will be provided on “Display for Prepaid Payment Instrument”. 

The terms of this Section 4.3 or https://www.playstation.com/ja-jp/legal/games/payment-services-act-jp/ will prevail in the event of any conflict with the terms in Sections 4.1 or 4.2. 

5. WARRANTY; DISCLAIMER; LIABILITY LIMITATIONS 

5.1 FOR RESIDENTS OF AMERICAS AND APAC REGIONS: 

WE PROVIDE THE SOFTWARE AND ONLINE SERVICES “AS IS.” THIS MEANS WE DO NOT PROMISE THEY WILL WORK PERFECTLY ON EVERY DEVICE OR THAT THEY WILL NEVER HAVE BUGS OR INTERRUPTIONS. 

OUR RESPONSIBILITIES AND LIMITS: 

• EXCEPT AS REQUIRED BY APPLICABLE LOCAL LAW, SIE MAKES NO EXPRESS OR IMPLIED WARRANTIES OF ANY KIND, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. 

• WE DO NOT GUARANTEE THAT THE SOFTWARE OR ONLINE SERVICES WILL BE ERROR-FREE, UNINTERRUPTED, COMPATIBLE WITH ALL SYSTEMS, OR FREE FROM DATA LOSS. 

• WE MAY STOP SUPPORTING OR DISCONTINUE THE SOFTWARE  AT ANY TIME, AND TERMINATE ONLINE SERVICES IN WHOLE OR IN PART AS PROVIDED IN THESE SOFTWARE TERMS, WITHOUT LIABILITY TO YOU. THIS MAY MEAN LOSS OF ACCESS TO GAMEPLAY, PROGRESSION, OR VIRTUAL CONTENT. 

• TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LOCAL LAW, SIE WILL NOT BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES (INCLUDING LOST PROFITS, DATA, OR GOODWILL) ARISING FROM USE OF THE SOFTWARE, ONLINE SERVICES, OR THESE SOFTWARE TERMS, EVEN IF WE WERE ADVISED OF POSSIBLE DAMAGES. 

• OUR TOTAL LIABILITY FOR ALL CLAIMS RELATED TO THE SOFTWARE AND ONLINE SERVICES WILL NOT EXCEED THE AMOUNT YOU PAID FOR IT. 

SOME REGIONS DO NOT ALLOW LIMITS ON WARRANTIES OR LIABILITY. IN SUCH CASES, THESE LIMITS APPLY ONLY TO THE EXTENT THE LAW ALLOWS. IF YOU ARE A RESIDENT OF JAPAN, SIE’S TOTAL LIABILITY TO YOU FOR ALL DAMAGES WILL NOT EXCEED THE AMOUNT PAID FOR THE SOFTWARE UNLESS SIE HAS BEEN WILLFULLY OR GROSSLY NEGLIGENT. 

5.2 FOR RESIDENTS OF EMEA REGION: 

5.2.1  

As a consumer, you may have rights under applicable local laws that cannot be excluded, limited, or changed. Those rights take priority over anything in these Software Terms, including in this Section 5.2. 

5.2.2  

These Software Terms do not: 

(a) affect any statutory guarantees or warranties you have as a consumer under local applicable laws (such as your rights if the Software is faulty); 

(b) exclude or limit our liability in any way for death or personal injury caused by our negligence or the negligence of our employees, agents, or subcontractors; 

(c) exclude or limit our liability in any way for our deliberate breach, fraud, fraudulent misrepresentation, or gross negligence;  

(d) exclude or limit our liability in any way unless we are allowed to do so under your applicable local laws. 

5.2.3  

As a consumer, subject to Section 5.2.1 and 5.2.2, SIE's liability to you is limited to £100 (or local currency equivalent) or, if higher, the price of the Software that gave rise to the liability. 

5.2.4  

To the extent Section 5.2.3 does not apply: 

(a) we do not limit our liability for: (i) death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; (ii) our fraud or fraudulent misrepresentation; (iii) any liability that cannot be limited or excluded under applicable local laws; 

(b) subject to Section 5.2.4(a), no SIE Group Company accepts liability for: (i) loss of profit; (ii) loss of sales or business; (iii) loss of agreements or contracts; (iv) loss of anticipated savings; (v) loss of or corruption of software; (vi) data or information; (vii) loss of or damage to goodwill; (viii) any indirect or consequential loss; 

(c) subject to Section 5.2.4(a), SIE Group Company's total liability to you under or in connection with these Software Terms, whether in contract, tort (including negligence), breach of statutory duty or otherwise will not be more than £100 (or local currency equivalent). 

5.2.5  

No SIE Group Company offers any maintenance or support services with respect to the Software. 

6. BINDING ARBITRATION FOR CERTAIN RESIDENTS 

6.1 Residents of Americas Region:  

The following terms in this Section 6.1, to the fullest extent permitted under applicable local law and except where prohibited for individuals resident in the Province of Quebec, only apply to you if you are a resident of the United States or a country in North, Central, or South America. 

6.1.1 Purpose  

The term "Dispute" means any dispute, claim, or controversy between you and any SIE Group Company regarding use of the Software, whether based in contract, statute, regulation, ordinance, tort (including fraud, misrepresentation, fraudulent inducement, or negligence), or any other legal or equitable theory, and includes the validity, enforceability or scope of this Section 6.1 (with the exception of the enforceability of the Class Action Waiver clause below). "Dispute" is to be given the broadest possible meaning that will be enforced. If you have a Dispute with any SIE Group Company or any of a SIE Group Company’s officers, directors, employees and agents that cannot be resolved through negotiation within the time frame described in the "Notice of Dispute" clause below, you and the SIE Group Company that you have a Dispute with agree to seek resolution of the Dispute only through arbitration of that Dispute in accordance with the terms of this section, and not litigate any Dispute in court, except for those matters listed in the Exclusions from Arbitration clause. Arbitration means that the Dispute will be resolved by a neutral arbitrator instead of in a court by a judge or jury. 

6.1.2 Exclusions from Arbitration  

You or any SIE Group Company can bring claims in your local small claims court, if the rules of that court allow it. Additionally, if the claims asserted in any request or demand for arbitration could have been brought in small claims court, then either your or the SIE Group Company you have a dispute with may elect to have the claims heard in small claims court, instead of in arbitration, at any time before the arbitrator is appointed, by notifying the other party of that election in writing. Any dispute about whether a claim qualifies for small claims court will be resolved by that court, not by an arbitrator. In the event of any such dispute, the arbitration proceeding will remain closed unless and until a decision by the small claims court that the claim should proceed in arbitration.   

To the extent you or a SIE Group Company seeks public injunctive relief (i.e., injunctive relief that has the primary purpose and effect of prohibiting acts that threaten future injury to the public), the entitlement to and extent of such relief must be litigated in court and not in arbitration. All parties agree that the litigation of any issues of public injunctive relief shall be stayed pending the outcome of the merits of any individual claims in arbitration.  

6.1.3 Opt-Out Right 

YOU HAVE THE RIGHT TO OPT OUT OF BINDING ARBITRATION AND CLASS ACTION WAIVER WITHIN 30 DAYS. IF YOU DO NOT WISH TO BE BOUND BY THE BINDING ARBITRATION AND CLASS ACTION WAIVER IN THIS SECTION 6.1, YOU MUST NOTIFY US IN WRITING WITHIN 30 DAYS OF THE DATE THAT YOU ACCEPT THIS AGREEMENT UNLESS A LONGER PERIOD IS REQUIRED BY APPLICABLE LAW. YOUR WRITTEN NOTIFICATION MUST BE MAILED TO 2207 BRIDGEPOINTE PARKWAY, SAN MATEO, CA 94404, ATTN: LEGAL DEPARTMENT/ARBITRATION AND MUST INCLUDE: (1) YOUR NAME, (2) YOUR ADDRESS, (3) YOUR PLAYSTATION SERVICES ONLINE ID, IF YOU HAVE ONE, AND (4) A CLEAR STATEMENT THAT YOU DO NOT WISH TO RESOLVE DISPUTES WITH ANY SIE GROUP COMPANY THROUGH ARBITRATION. 

IF YOU OPT OUT IN ACCORDANCE WITH THE PROVISIONS OF THIS SECTION, IT WILL NOT AFFECT THE VALIDITY OF ANY OTHER AGREEMENT TO ARBITRATE BETWEEN YOU AND ANY SIE GROUP COMPANY.  THUS, IF YOU OPT OUT OF THIS AGREEMENT AND AT THE TIME OF YOUR OPT OUT YOU WERE BOUND BY AN EXISTING AGREEMENT TO ARBITRATE DISPUTES BETWEEN YOU AND ANY SIE GROUP COMPANY, THAT EXISTING ARBITRATION AGREEMENT WILL REMAIN IN FULL FORCE AND EFFECT.   

6.1.4 Notice of Dispute  

IF YOU HAVE A DISPUTE WITH ANY SIE GROUP COMPANY, YOU MUST FIRST SEND WRITTEN NOTICE TO 2207 BRIDGEPOINTE PARKWAY, SAN MATEO, CA 94404, ATTN: LEGAL DEPARTMENT – DISPUTE RESOLUTION, TO GIVE THE SIE GROUP COMPANY YOU HAVE A DISPUTE WITH THE OPPORTUNITY TO RESOLVE THE DISPUTE INFORMALLY THROUGH NEGOTIATION. This written notice must contain: (1) your name; (2) your PlayStation services online ID, if you have one; (3) a description of the problem, including relevant documents and supporting information; and (4) a description of the relief you are seeking, including a good-faith estimate of any damages suffered. You and the SIE Group Company you have a Dispute with agree to negotiate resolution of the Dispute in good faith for no less than 60 days after you provide notice of the Dispute with the required information. If the Dispute is not resolved within 60 days from receipt of the notice of the Dispute, you or the SIE Group Company you have a Dispute with may pursue your claim in arbitration or small-claims court pursuant to the terms in this section. 

6.1.5 Class Action Waiver  

YOU AND THE SIE GROUP COMPANY WITH WHICH YOU HAVE A DISPUTE AGREE THAT ARBITRATION WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS OR REPRESENTATIVE ACTION OR AS A NAMED OR UNNAMED MEMBER IN A CLASS OR REPRESENTATIVE ACTION, UNLESS BOTH YOU AND THE SIE GROUP COMPANY WITH WHICH YOU HAVE A DISPUTE SPECIFICALLY AGREE TO DO SO IN WRITING FOLLOWING INITIATION OF THE ARBITRATION.  

6.1.6 Initiation of Arbitration/Selection of Arbitrator  

If you or the SIE Group Company you have a Dispute with elect to resolve your Dispute through arbitration, the party initiating the arbitration proceeding may initiate it with the American Arbitration Association ("AAA"), https://www.adr.org. The terms of this section govern in the event they conflict with the rules of the arbitration organisation selected by the parties. 

6.1.7 Arbitration Procedures  

Because the software and/or service provided to you by the SIE Group Company you have a Dispute with concern interstate commerce, the Federal Arbitration Act ("FAA") governs the arbitrability of all Disputes. However, applicable federal or state law may also apply to the substance of any Disputes. For claims of less than $75,000, the AAA’s Consumer Arbitration Rules shall apply, except to the extent any of those rules conflict with the terms of this agreement; for claims seeking over $75,000, the AAA's Commercial Arbitration Rules shall apply, except to the extent any of those rules conflict with the terms of this agreement. The AAA rules are available at www.adr.org or by calling 1-800-778-7879.  

The parties agree that an administrative conference with the AAA shall be conducted in each arbitration proceeding, and you and a representative of the SIE Group Company you have a dispute with shall appear at the administrative conference via video conference or telephone. If you fail to appear at the administrative conference, regardless of whether your counsel attends, the AAA will administratively close the arbitration proceeding without prejudice, unless you show good cause as to why you were not able to attend the conference.   

Payment of all filing, administrative, and arbitrator fees will be governed by the AAA Rules. The party initiating the arbitration is required to pay an initial filing fee, but if you are the party who initiates arbitration, then the SIE Group Company you have a dispute with will reimburse you for the filing fee at the conclusion of the arbitration to the extent it exceeds the fee for filing a complaint in federal or state court in your county of residence. Further, if your claims do not exceed $75,000 and you provided notice to and negotiated in good faith with the SIE Group Company you had a Dispute with as described above, if the arbitrator finds that you are the prevailing party in the arbitration, you will be entitled to recover reasonable attorneys’ fees and costs as determined by the arbitrator, in addition to any rights to recover the same under controlling state or federal law afforded to the SIE Group Company you have a Dispute with or you. The arbitrator will make any award in writing but need not provide a statement of reasons unless requested by a party. The award will be binding and final, except for any right of appeal provided by the FAA, and may be entered in any court having jurisdiction over the parties for purposes of enforcement. 

6.1.8 Batch Arbitration  

The parties mutually agree to abide by the following Batch Arbitration procedure in the event that 50 or more similar individual arbitration demands are filed against the same SIE Group Company with the assistance of the same law firm(s).   

Under the Batch Arbitration procedure, the AAA will (i) administer the arbitration demands in batches of 50; (ii) provide for the administration of each batch as a single consolidated arbitration with one set of filing and administrative fees per side per batch; and (iii) appoint a single, different arbitrator for each batch, subject to any applicable disclosure and disqualification procedures available under applicable law.   

Arbitrators appointed pursuant to this Batch Arbitration procedure will issue separate awards for each individual claimant.  

Arbitrations administered pursuant to this Batch Arbitration procedure may be administered and proceed concurrently to the extent administratively feasible.     

You and the SIE Group Company you have a dispute with agree to work in good faith throughout the Batch Arbitration process to streamline procedures, increase efficiencies, and seek to resolve Disputes. 

6.1.9 Arbitration Location  

You or the applicable SIE Group Company may initiate arbitration in either San Mateo County, California or the United States county in which you reside. In the event that you select the county of your United States residence, the SIE Group Company may transfer the arbitration to San Mateo, County in the event that it agrees to pay any additional fees or costs you incur as a result of the change in location as determined by the arbitrator. 

6.1.10 Severability  

If any clause within this arbitration agreement (other than the Class Action Waiver clause above) is found to be illegal or unenforceable, that clause will be severed from this section, and the remainder of this arbitration agreement will be given full force and effect. If the Class Action Waiver clause is found to be illegal or unenforceable in its entirety, this entire arbitration agreement will be unenforceable, and the Dispute will be decided by a court. 

6.2 Residents of Mainland China, Macau, and Hong Kong  

If you reside in Mainland China, Macau, or Hong Kong, you agree to refer any Dispute to final binding arbitration administered by the Hong Kong International Arbitration Centre (HKIAC) under the UNCITRAL Arbitration Rules in force when the Notice of Arbitration is submitted, as modified by the HKIAC Procedures for the Administration of Arbitration under the UNCITRAL Arbitration Rules. The law of this arbitration clause shall be Hong Kong law. The seat of arbitration shall be Hong Kong. The number of arbitrators shall be one. The arbitration proceedings shall be conducted in English. 

7. GOVERNING LAW AND VENUE 

7.1 Definitions 

Different laws may apply depending on where you live. This Section explains which laws and courts apply, using the following definitions: 

7.2 Application 

Except as described in Sections 6 and 7.3, you agree that: 

• These Software Terms will be governed by, and construed and interpreted in accordance with, the Governing Law (except for its conflict of laws rules) as set out in Section 7.1;  

• For all disputes arising out of or relating to these Software Terms the courts of the Venue (as set out in Section 7.1) will have exclusive jurisdiction. 

7.3 Protections under Mandatory Laws Unaffected 

If you are a consumer residing in a jurisdiction that has mandatory consumer laws, such as countries in Europe and Australia or the Province of Quebec, you will also have the additional protection of the mandatory consumer laws of the jurisdiction you live in, and those mandatory consumer laws take priority over the Governing Law. 

8. MISCELLANEOUS 

8.1 Enforceability 

If any part of these Software Terms is found invalid or unenforceable, in whole or in part, that part will be modified to the minimum extent necessary to make it valid and enforceable, and the validity and enforceability of all other parts of these Software Terms will not be affected in any way.  

8.2 Whole Agreement 

Except as required by applicable local law, these Software Terms make up the entire agreement between you and SIE concerning the Software and supersede all prior agreements or understandings between you and SIE. 

8.3 Export Control 

The Software may contain technology under export-control laws and regulations of the European Union, Japan, the United States, the United Kingdom, or other applicable territories ("Export Laws"). You must not export or re-export the Software to territories, persons, or entities in violation of Export Laws, and you must comply with Export Laws when using the Software.  By using the Software, you are telling us that you are not (i) located in a territory that (a) is subject to a trade embargo enforced by the European Union, Japan, the United States, or the United Kingdom, nor (b) has been designated by the United States as a "terrorist supporting" country; or (ii) listed on any sanctions list maintained by the European Union, Japan, the United States, or the United Kingdom. 

8.4 Previous Terms and Changes to these Software Terms  

8.4.1 Previous iterations replaced 

These Software Terms replace any previous iterations of any SIE Group Company licences or terms covering the Software.  

8.4.2 What happens when these terms change 

We may from time to time make changes to these Software Terms. We will provide reasonable notice of our changes--for example, 30 days before they take effect--such as by posting on the publisher web presence or Software page at the digital storefront for the Software. We may also ask that you affirm the changed terms before accessing the Software again; if one of your family members is a minor and is the main user, you may be asked to affirm the changes before that user can access the Software again, too. 

8.5 No Waiver 

No failure or delay by us in exercising any right or remedy under these Software Terms means that we waive those or any other rights or remedies under these Software Terms or at law.  

8.6 Surviving Sections of Software Terms 

Sections 2 through 8 will survive any termination of these Software Terms. 

8.7 Additional Terms for Apple App Store and Mac App Store Software 

The following additional terms and conditions apply with respect to Software downloaded from Apple's App Store or Apple's Mac App Store. 

You acknowledge that these Software Terms are between you and SIE only, and not with Apple, Inc. ("Apple"). SIE, and not Apple, is solely responsible for the Software and the services and content available thereon. You agree that your use of the Software shall be subject to the terms of these Software Terms and the Usage Rules set forth in Apple's Media Services Terms and Conditions. 

The parties agree that Apple shall have no obligation to provide maintenance and support services with respect to the Software. If the Software fails to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price of the Software. To the maximum extent permitted by applicable law, Apple will have no other warranty obligation whatsoever with respect to the Software, and any other claims, losses, liabilities, damages, costs or expenses attributable to any failure to conform to any warranty will be SIE’s sole responsibility.  

You agree that SIE, and not Apple, is responsible for addressing any claims by you or any third party relating to the Software or your possession and use of the Software, including, but not limited to (i) product liability claims; (ii) any claim that the Software fails to conform to any applicable legal or regulatory requirement; and (iii) claims arising under consumer protection or similar legislation. 

You agree that SIE, and not Apple, shall be responsible for the investigation, defence, settlement and discharge of any third party intellectual property infringement claim related to the Software or your possession and use of the Software. 

You agree to comply with all applicable third party terms of agreement when using the Software (e.g., you must not be in violation of your wireless data service terms of agreement when using the Software) and that Apple and Apple's subsidiaries are third party beneficiaries to these Software Terms. Upon your acceptance of these Software Terms, Apple will have the right (and will be deemed to have accepted the right) to enforce these Software Terms against you as a third party beneficiary thereof. 

8.8 Additional Terms for Software on Microsoft Video Game Console Systems 

The following additional terms and conditions apply to you for any Software available for use on any Microsoft video game console system, and you agree as follows: 

(a) to the maximum extent allowed by applicable law, Microsoft and its affiliates disclaim all warranties, have no liability to you concerning the Software, and have no obligation to provide you with support or other services;  

(b) nothing in these Software Terms is intended to prevent or limit your access to the Software for use on any Microsoft video game console system, nor to govern or change, in any way, your relationship with Microsoft under Microsoft’s applicable agreements with you, including the Xbox Live Terms of Use or any other agreement under which Microsoft grants you any right to install and use the Software. 

8.9 Additional Terms for Mainland China Residents 

SIE will act as licensor for any SIE-owned Software accessed from Mainland China. In addition, the following provisions will apply for users accessing the Software through the “WeGame” game service:  

(a) These Software Terms are between you and SIE only, and not with Shenzhen Tencent Computer Systems Company Limited or Shenzhen Tencent Information Technology Company Limited (together, “Tencent”), and these Software Terms shall not affect the relationship between you and Tencent;  

(b) SIE, not Tencent, is responsible for addressing any claims of you or any third party relating to the quality, functionality, or gameplay for the Software; 

(c) These Software Terms shall not prevent or limit access to the Software without any reasonable reason;  

(d) These Software Terms shall not purport to govern or change, in any way, your relationship with Tencent under Tencent’s applicable agreement with you, including the Tencent WeGame Subscriber Agreement. 

8.10 Questions; Complaints; Claims 

You may submit any claims with respect to the Software to Sony Interactive Entertainment, 2207 Bridgepointe Parkway, San Mateo, California 94404 USA, ATTN: Legal & Public Policy Department. You may submit any questions with respect to the Software to PlayStation Support (https://www.playstation.com/support/). 

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