If your payment method has had a charge reversed on a PlayStation™Store purchase, this can result in your account being restricted from accessing PlayStation™Network (PSN).
A chargeback, or payment reversal, occurs when a financial institution cancels an existing payment at your request.
As a chargeback can indicate you suspect fraud or account take-over, we will suspend your account or console to protect it while we investigate. If there is no lawful reason for the chargeback (e.g. no legal right to a refund), your account will remain suspended until the debt is repaid.
You can regain access to your account by paying the balance that is due. Click the button below to get started with a web-form for assistance.
If you see the error code WS-37368-7 when attempting to sign in to PlayStation™Network, your account has been suspended because your financial institution reversed a charge on one or more of your PlayStation Network purchases.
If you believe purchases were made without your consent, please visit the unauthorized transactions guide.
Contact our support specialists