Troubleshoot DualSense wireless controller issues


How to troubleshoot DualSense wireless controller issues

Find out how to troubleshoot DualSense™ wireless controller issues.

How to reset your DualSense wireless controller 

If you’re having issues with your controller, often the first troubleshooting step is to reset your controller. 

  1. Turn off your PS5 console. 
  2. Locate the small reset button on the back of the controller. 
  3. Use a small tool to push the button inside the hole. Hold the button down for roughly 3–5 seconds. 
  4. Connect the controller to your PlayStation®5 console using the USB cable that came with your console, and press the PS button. 

If you’ve tried resetting your controller and are still having issues, please select an issue from the options below.

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