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If you lose access to your passkey or PlayStation™Network (PSN) password, you can recover your account online or on your console.
If you have access to an active passkey, you can sign in and manage the passkeys on your account. For example, if you lost your phone, but have another device with your passkey registered on it, then you can sign in to Account Management using that device and then register a new passkey.
If you don’t have access to a valid passkey, you need to recover your account.
You can also switch to passkey authentication for a quick and secure sign-in experience.
You can also switch to passkey authentication for a quick and secure sign-in experience.
If you have access to a PS4 console that you have activated as your primary PS4, you can reset your password in a couple of clicks — all you need is access to your sign-in ID (email address):
You can also switch to passkey authentication for a quick and secure sign-in experience.
You can also switch to passkey authentication for a quick and secure sign-in experience.
Still having issues?
Only a family manager can reset the password for a child account.
Contact our support specialists
Enter your date of birth.
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