Check all of the solutions or explanations listed below to resolve the problem.
If you have a master account the solutions will be different, so please check the master account version of this article.
If your voucher code is not for a season pass select what your code should be adding to your account to find a solution to the issue:
How do I find out whether my voucher code has been redeemed?
See the table below to find out how to check:
From the function menu go to [Settings] > [PlayStation Network] > [Account Management] > [Services List].
On the XMB™ home menu go to [PlayStation Network] > [Account Management] > [Transaction Management] > [Services List].
Go to [PlayStatoin Store] > [Options] > [Services List].
Sign in to your account, go the the Media tab and select [Games].
Alternatively, go to [Transaction History] on the account management website or on your PlayStation system to check. The redemption should be shown as ‘Product Purchase’ and the voucher code will be shown on the transaction detail screen. Find out how to check your PlayStation Store transactions for step by step instructions.
How do I resolve a voucher code problem?
Please note that you may be asked to provide proof of purchase and a copy of the voucher - so do not dispose of either until the issue has been resolved.