Not all purchased content needs to be downloaded because it will work immediately. For example season passes and subscriptions are active straight away and will appear in your services list and will be added to your account without any further action required.
Some content sold on PlayStation Store, like SingStar songs and PlayStation Video, has a licence restriction. This means that it can only be downloaded to one activated PlayStation 3 system, even if you deactivate the old system before you activate the new one.
This means that if you replace your console this content cannot be immediately re-downloaded. To make this content downloadable, simply contact us for assistance.
Check that the purchase is showing in your transaction list. Click here to find out how to view your transactions. If the content is visible on your transaction list, find it in PlayStation Store and re-download it. However, if you are asked for payment and you have already paid, contact us before downloading the content.
Content purchased from SEN Europe may not be compatible with software, systems or other Sony systems licensed for sale outside Europe, the Middle East, Africa and Oceania.
If you have purchased and downloaded content purchased from a PlayStation Store which is in a different region to the region your PlayStation 3 was licensed for you might find that you cannot start the content.
If you are trying to use DLC for a disc product, check that they are compatible by checking the disc ID. The disc ID is the code (letters and numbers) that is located on the spine of the game box and is also printed on the disc itself and looks like this: BLES-00123 and may start with BCES, BLES, BLAS (Asia), BLUS (USA).
Only disc IDs containing the letter 'E' will work in Europe, the Middle East, Africa and Oceania. If your disc ID does not include the letter 'E', please contact the retailer for assistance.