If you do not receive an activation code please try steps 1 - 3 again. If you are unable to obtain a code because your device is already registered, contact us for assistance.
If you see a message on your device asking you to update your Sony Essentials account, this means that your device has been registered through the previous ‘Essentials’ system. If you are unable to migrate your account to a Sony Entertainment Network account from the Sony Essentials website, contact us for assistance.
If your activation code is not working for another reason contact us for assistance.