PlayStation®5

You can manage settings for children who use your PS5 console. Parental controls let you set restrictions on the games children can play, when and how long they play, whether or not they can chat, and more.

You can create a child account and set parental controls at the same time.

We recommend that you check the child’s parental controls regularly. You can review or update them by selecting > Family and Parental Controls from the home screen.

Each game comes with a game rating icon that helps you determine whether it’s age-appropriate for the child.

With your PS5 console turned on or in rest mode, use a USB cable to connect your controller to the console. When your console is in rest mode, the light bar on your controller slowly blinks orange. After charging is complete, the light bar turns off.

Each time you press the mute button, your mic switches between muted (button lit) and unmuted (button off). Press and hold the mute button to mute your mic and to turn off sound output from the speakers on your controller and TV. Press the mute button again to return to the original state.

You can use up to 4 controllers at once. Press the PS button to assign numbers to your controllers. The player indicator lights turn on accordingly. Numbers are assigned in order from 1, and you can determine your controller’s number by the number of lights that turn on.

• You’ll need to pair your controller when you use it for the first time.
• When you play a PS4 game, your controller’s light bar glows blue, red, green, or pink based on the order that the controller is connected.
• This is separate from the player indicator.

Press the PS button on a controller that has finished pairing to turn on your PS5 console.

You can play a game that you downloaded from PlayStation Store.
You’ll get a notification when the game is downloaded and ready to play. Select the game from your games home.

• To purchase and download games, you’ll need to connect your console to the internet and sign in with your account. 

(Only for consoles with disc drive installed)

1. Insert the disc.
   Game data will begin to install, and you’ll receive a notification when the game is ready to play.
2. Select the game from your games home.

• Use Share Screen to let other players in a party watch your gameplay in real-time as if you're all in the same room.
• With Share Play, your game screen appears on another player's screen. Both of you can enjoy the same game, regardless of who owns it. 
• To start Share Play, you need to be a PlayStation®Plus member.

You can transfer (copy) data from a PlayStation®4 console or another PlayStation®5 console to your PS5™ console.

Once installed in the PS5 console, M.2 SSD storage can be used to download, copy, and launch PS5 and PS4 games, as well as media apps. This allows you to increase the storage space available to you on your PS5 console. You can freely move games between the PS5 console’s storage, a connected USB extended storage device and the added M.2 SSD storage.

1. Go to your Game Library, highlight the data you want to move, press the options button, and then select Move Games and Apps.
   If you're using both M.2 SSD storage and USB extended storage, go to the Items You Can Move to USB Extended Storage tab. 
2. Select Move. 

To play your PS5 games, you need to copy game data from your USB extended storage back to your PS5 console storage. To do this, go to your games home and select Game Library. From the Your Collection tab, you can find the games that are only saved on your USB extended storage drive labeled USB Extended Storage. Highlight the game you want to copy back, press the options button, and then select Copy. You can play PS4 games directly from USB extended storage.

When you format a USB drive, any data saved on the drive is erased. Data erased this way cannot be recovered, so be careful and make sure you do not erase important data.

USB drives that you used as USB extended storage on your PS4™ console don’t need to be re-formatted.

1. Go to your Game Library, highlight the data you want to move, press the options button, and then select Move Games and Apps.
   If you're using both M.2 SSD storage and USB extended storage, go to the Movable to USB Extended Storage tab.
2. Select Move

• To play your PS5 games, you need to copy game data from your USB extended storage back to your PS5 console storage. To do this, go to your games home and select Game Library. From the Installed tab, you can find the games that are saved on your USB extended storage. Highlight the game you want to copy back, press the options button, and then select Copy to save it to your console storage.
• You can play PS4 games directly from USB extended storage.

You’ll need the following to use PS Remote Play:

• Android™ smartphone or tablet, iPhone, or iPad
  For details about system requirements, go to Google Play™ or the App Store.
• PS5™ console or PS4™ console
  Always update your console to the latest version of the system software.
• An account for PlayStation™Network
  Use the same account that you use for your console. If you don’t have an account, you’ll need to create one first.
• High-speed internet connection
  As a standard, we recommend a high-speed connection with upload and download speeds of at least 5 Mbps. For best performance, we recommend a high-speed connection with upload and download speeds of at least 15 Mbps.
• You can connect a DualSense™ wireless controller or DUALSHOCK®4 wireless controller to supported mobile devices for use with PS Remote Play. Please visit the guides below for more information.
• To use voice chat, you'll need a microphone, such as the built-in microphone on your mobile device.

Using the PS Remote Play app, you can control your PlayStation®5 console or PlayStation®4 console from a PC or Mac connected to a high-speed network. Check your PC or Mac meets the requirements and then follow the steps below to set up Remote Play.

With PlayStation Portal™ remote player, you can control your PlayStation®5 console remotely wherever you have a high-speed internet connection.

The minimum required connection speed for Remote Play is 5 Mbps for both upload and download. Follow the steps below to check that your connection meets these requirements.

Find out how to resolve issues with your PlayStation Portal™ remote player.

Find out how to enable Remote Play on your PlayStation®5 console and change Remote Play settings.

Find out how to enhance your PlayStation®5 console audio by making the sound three-dimensional.

1. Go to Settings > Sound.

2. Select Audio Output and adjust the settings.

1. Press the PS button to access the control centre, and then select Mic. 
2. Select one of the settings below to change input devices, mute and unmute your mic, and adjust your mic level.

Audio focus makes soft sounds clearer when using headphones on your PS5 console. It lets you adjust your headphones' audio output to emphasize quiet sounds in certain frequencies. You can use this feature with your games, voice chats, and media apps. This feature supports broader accessibility in audio experiences.

Learn how to customize your controller settings, set up display zoom, and enable closed captions using accessibility settings on PlayStation®5 consoles.

1. Go to the home screen and select Settings > Accessibility.
2. Select an accessibility setting to enable or adjust it.

1. Go to your Games home and select PlayStation Store. 
2. Select a game to open the game hub.
3. Press the triangle button or select the side panel to view the accessibility features for the game.

Closed captions transcribe what's being spoken on the screen and provide text for audio cues when viewing certain content. 

1. Go to Settings > Accessibility > Closed Captions. 
2. Turn on Display Closed Captions.

Find out how to set up and charge your Access™ controller for PlayStation®5 consoles.

Find out how to set up and use Access controller profiles to suit your play style.

Find out how to configure and mount your Access controller for PlayStation®5 consoles.

1. Turn off your console by holding the power button for three seconds.
2. The power indicator blinks for a few moments before turning off.
3. Once the console is off, press and hold the power button again.
4. Release it after you hear the second beep — one beep sounds when you first press, and another seven seconds later.
5. Connect the controller with the USB cable and press the PS button on the controller. 

1. Restart PS5
   Ends Safe Mode and restarts the PS5 console normally.
2. Change Video Output
   Select Change Resolution or Change HDCP Mode. These options can be helpful when troubleshooting issues with blank screens. 
3. Repair Console Storage
   This option does not erase data. Try this option if your PS5 console does not start up properly or you are having storage issues.
4. Update System Software
   Allows you to update the PS5 system software via direct download or a USB storage drive.
5. Restore Default Settings
   Restores the PS5 console to the default factory settings. Restoring default settings won’t delete content on console storage such as games, apps, screenshots, video clips, and saved data. 
6. Clear Cache and Rebuild Database
   Select Clear System Software Cache if you’re experiencing system feature issues or performance drops.
   Select Rebuild Database to scan the drive and create a new database of all content on the system. This option is useful if you’re experiencing system feature issues or a game icon remains on Home after it has been deleted.
7. Reset PS5
   Deletes all user data and restores the PS5 console to its original state.
8. Reset PS5 (Reinstall System Software)
   Deletes all user data and removes PS5 system software.

Please visit the PlayStation Repairs diagnostic tool for further steps and to arrange a repair.

Learn about error codes on PS5 consoles and how to resolve them.

1. Go to the home screen on your PS5® console and select Settings > System > System Software > Reset Options.
2. Select Restore Default Settings.
   The settings affected by restoring default settings appear on screen. 
3. Select Restore.

For more information, visit the guide below. 

To allow auto-downloads and updates, set your console to stay connected to the internet when in rest mode and install update files automatically. Enable automatic downloads and make sure to leave your console in rest mode when not in use.

1. Go to Settings > System.
2. Select System Software > System Software Update and Settings.
   Update Available appears if a newer version is available.
3. Select Update System Software to update.

For the best PlayStation experience, make sure your PlayStation®5 console system software is always updated to the latest version.

DualSense wireless controller device software updates are added when you update your PS5 console system software. Pair your controller and follow the on-screen instructions to update.

To start an update manually:

1. Go to Settings > Accessories > Controller (General).
2. Select DualSense Wireless Controller Device Software.

DualSense Edge wireless controller software updates are added when you update your PS5 console system software.

To check for DualSense Edge wireless controller software updates:

1. Go to Settings > Accessories > DualSense Edge Wireless Controller.
2. Select DualSense Edge Wireless Controller Device Software to update the wireless controller device software.

You can also update your DualSense Edge wireless controller device software using a PC. Visit the guide below for more information.