If you’re having problems playing or loading some of your games on your PlayStation®4 console, try the following troubleshooting steps.
Reinsert the disc into your console after each of these steps.
If these troubleshooting steps don't fix the issue, please visit PlayStation Repairs.
A loose manual eject screw could be causing the issue. Visit the guide below to find the location of your PS4 console's manual eject screw.
Contact our support specialists
We are currently experiencing delays in service. Expect extended turnaround times.
Enter your date of birth.