PlayStation®4

To back up data you need an FAT32 or exFAT-formatted USB drive with at least double the storage space of the PS4 backup file. If you don't have enough space to back up everything on your device, you can choose not to back up application data.

1. Select Trophies from the function screen, press the OPTIONS button, and select Sync Trophies With PSN. 
2. Insert the USB drive into your PS4 console. 
3. Go to Settings > System > Back Up and Restore. 
4. Select Back Up.
5. Confirm which data you'd like to back up. It is important to back up saved data to avoid losing any game progress. 
6. Customize the backup file name and select Back Up. 
7. Remove the USB drive.

Please note, users who have never signed in to PlayStation™Network (PSN) can restore saved data to only the original PS4 console that was backed up. To restore saved data to another PS4 console, you must sign in to PSN before backing up data.

Learn how to manage your PlayStation®4 console storage space and game saved data using PlayStation®Plus online storage, PS4 console system storage and USB storage.

Find out how to make the most of PlayStation®Plus online storage.

Find out how to upgrade your PlayStation®4 console's hard disc drive (HDD).

To get the best experience from Share Play, both the host and the visitor must each have a high-speed Internet connection. Refer to this information if you experience Share Play connection or stability issues.

• Generally, a minimum upstream and downstream connection speed of 2 Mbps is recommended.
• You can view an estimate of your connection speed in Settings > Network > Test Internet Connection.
• A wired Internet connection is recommended for the PS4 console.
• If you're using a Wi-Fi (wireless) connection, place the PS4 console closer to the access point or router and make sure there are no obstructions between them.
• Do not use Share Play while other devices on your network are using a large amount of bandwidth.

You'll take the following steps each time you connect to your PS5 console or PS4 console from your mobile device.

1. Turn on your console or put it into rest mode. 
2. Launch PS Remote Play on your mobile device, and then select Sign In to PSN. Sign in with the same account that you use for your console. 
3. Select PS5 or PS4. The app searches for the console that you’ve signed in to using your account, and then connects to the console automatically. After it connects, the screen of your console displays on your mobile device and you can start using PS Remote Play. If multiple consoles are found, select the console that you'd like to use. 

From the second time onwards, you'll be able to select the console that you connected to previously.

Using the PS Remote Play app, you can control your PlayStation®5 console or PlayStation®4 console from a PC or Mac connected to a high-speed network. Check your PC or Mac meets the requirements and then follow the steps below to set up Remote Play.

You’ll only need to do this the first time you use Remote Play: 

1. From the function screen, go to Settings > Remote Play Connection Settings, and then turn on Enable Remote Play. 
2. From the function screen, go to Settings > Account Management > Activate as Your Primary PS4, and then select Activate. You can enable this setting on only one PS4 console for each account. 
3. To start Remote Play while your PS4 console is in rest mode, select Settings > Power Save Settings > Set Features Available in Rest Mode. Then turn on Stay Connected to the Internet and Enable Turning on PS4 from Network.

You'll take the following steps each time you connect to your PS5 console or PS4 console from your PC or Mac.

1. Turn on your console or put it into rest mode. 
2. Connect your controller to your PC or Mac. 
3. Launch PS Remote Play app on your PC or Mac, and then select Sign In to PSN.
   Sign in with the same account that you use for your console. 
4. When you select Settings, you can configure video quality settings for Remote Play such as resolution and frame rate. 
5. Select PS5 or PS4.
   The app searches for the PS5 console or PS4 console that you’ve signed in to using your account, and then connects to the console automatically. After the app connects, the screen of your console displays on your PC or Mac and you can start using Remote Play. If multiple consoles are found, select the console that you'd like to use. 

From the second time onwards, you'll be able to select the console that you connected to previously. 

If your console cannot connect to your computer automatically, you will be asked to manually register the console on your PC or Mac.

Learn how to connect your PlayStation®Vita to a PlayStation®4 console for PS Remote Play and Second Screen play.

The minimum required connection speed for Remote Play is 5 Mbps for both upload and download. Follow the steps below to check that your connection meets these requirements.

You'll need to download the Media Player from PlayStation™Store before you can play content and view your photos. Select Media Player from the content area or Library, and then select Download from the screen that appears.

To play a Blu-ray Disc™ or DVD, insert the disc into the disc slot, and then select the content from the content area. Your PS4™ console must enable the disc playback feature over the Internet (only once) before you can play any BDs or DVDs. After this feature is enabled, your console doesn't have to connect to the Internet to play BDs or DVDs.

1. Select TV & Video from the content area, and then select the service you want to use.
2. Select Download.

The PlayStation®4 console has been designed with several features and functions to support accessibility needs.

To configure accessibility settings, go to Settings > Accessibility.

1. Go to Settings > Accessibility.
2. Select Custom Button Assignments.

• These settings allow you to change controller button assignments. Each change swaps the roles of two buttons.
• Note that on-screen directions will not reflect your button assignments.

1. Go to Settings > Accessibility. 
2. Select Add to Quick Menu.

This setting adds the Accessibility features listed below to your Quick Menu. To view the Quick Menu, press and hold the PS button.

• Enable Text to Speech
• Invert Colors
• Enable Custom Button Assignments.

Find out how to resolve picture and sound issues on PlayStation®4 consoles.

Learn how to change the audio output on your PlayStation®4 console.

Reinstalling the system software on your PS4 console will delete all of the data on your PS4 console. This process is often referred to as a "factory" reset, or "hard" reset.

If your PlayStation® console has been offline for a long time, or a system software update has failed, you may need to update the PlayStation 'firmware' manually in safe mode.