Updated 2019. április 10.

How to resolve issues after changing your online ID

Find out how to resolve technical issues, such as lost data or hidden trophies, caused by an online ID change.

Please note, when changing your online ID there are some conditions to consider:

  • Games may experience issues after an online ID change. A list of PS4 games tested with the online ID change feature can be found here*.
  • Your new online ID must comply with our Terms of Service, including the Community Code of Conduct.
  • PS3, PS Vita and PS/TV games and apps do not support the online ID change feature.
  • If you experience technical issues, you can revert back to your original online ID for free by following the steps below. Reverting to your previous online ID should resolve most issues caused by the ID change.
  • Child accounts cannot change online ID.

    *Some games which have no known issues identified on the list may still experience issues if you change your online ID.
     
 
 

I am experiencing issues after changing online ID – how do I fix this?

When changing an online ID you may experience issues with some games such as lost game progress. Please see here for further details. If you are experiencing issues after an online ID change, please contact our support team. To find the correct phone number, please type "revert online ID" into the search bar here.

Changing back to your previous online ID is free and should resolve most issues. However, this may not fix all issues (for example, you may not recover lost content, progress, and functionality). We recommend that if you want to change back to a previous online ID, do so as soon as possible, because it may affect content, game progress, and functionality associated with your new online ID.

My online ID has changed without my permission. How do I recover my account?

If you find that your online ID has changed, or that you cannot sign in to your account, please attempt to change your PSN and email passwords, and visit the Compromised account guide below.

 
 

My online ID was reported and changed to Tempxxxxxx. Can I reverse the change?

If you find that your online ID is now ‘Tempxxxxxx’, this change was caused by a breach of the PSN Terms of Service. To find out more, please visit the guide below.