Problems using a downloadable content (including DLC received with a season pass) voucher code on sub account

This article takes you through the most common ways to fix an issue with redeeming a DLC voucher code on a sub account.

Check all of the solutions or explanations listed below to resolve the problem.

If you have a master account the solutions will be different, so please check the master account version of this article.

If your voucher code is not for DLC select what your code should be adding to your account to find a solution to the issue:

How do I find out whether my voucher code has been redeemed?

See the table below to find out how to check:

 

Game content

PlayStation Video

PlayStation 4

Go to [Notifications] to check if the DLC is downloading and check [Library] in the content area. All DLC is grouped in a folder with the main game title.

Go to [PlayStation Video] in the Content Area

PlayStation 3

Go to [Download List] to check that any DLC is downloading and check [Game] on the XMB™ home menu.

Go to [Video] on the XMB™ home menu.

PSP

PS Vita

Tap the Notification button on the top right corner of the home screen to check if the DLC is downloading. DLC is automatically added to the full title.

Go to [Video] on the home screen.

PS TV

PC

Sign in to your account, go the the Media tab and select [Games].

Sign in to your account, go to the Media tab and select [Videos].

Alternatively, go to [Transaction History] on the account management website or on your PlayStation system to check. The redemption should be shown as ‘Product Purchase’ and the voucher code will be shown on the transaction detail screen. Find out how to check your PlayStation Store transactions for step by step instructions.

How do I resolve a voucher code problem?

Try the following:

  1. Sign out of Account Management on your computer or exit PlayStation Store and sign back in to refresh your account.
  2. Ensure that you are entering the code correctly, exactly as it is shown.
  3. Ensure that the code is still valid. Some codes have an expiry date which means that they cannot be redeemed after that date has passed.
  4. Ensure your voucher code is for the correct region. If your voucher code is for any region other than the country you specified when creating your Sony Entertainment Network account, you will not be able to use it. Please return to the retailer with the voucher and purchase receipt.
  5. If you are trying to download additional DLC for a game disc, check that it is compatible with your PlayStation Store location and the voucher code region by checking the disc ID. The disc ID is the code (letters and numbers) that is located on the spine of the game box and is also printed on the disc itself. A disc ID looks like this: BLES-00123 and may start with BCES, BLES, BLAS (Asia), BLUS (USA). Only disc IDs containing the letter 'E' will be compatible with DLC downloaded from PlayStation Stores in Europe, the Middle East, Africa and Oceania. If your disc ID does not include the letter 'E', please contact the retailer for assistance.
  6. Make sure that the product you are trying to buy is the correct age rating as this may stop your purchase. Even if you are able to purchase the item - you will not be able to play it.
  7. If PlayStation Network is undergoing maintenance you may find that you are unable to use your voucher code. Please check PlayStation Forums to find out when PlayStation Network will be available and try again after this time.
  8. If the problem you have experienced is not solved or explained above, ask the master account holder to contact us for further assistance and provide as much of the following information as possible:
    • What content is the voucher for?
    • What is the issue with the voucher (damaged, will not redeem)?
    • If the voucher code came with another purchase, what product was it included with?
    • Proof of purchase and/or name of the retailer (if applicable)
    • Region
    • Valid from date and expiry date
    • Your Sign-in ID (email address)
    • Your Online ID

Please note that you may be asked to provide proof of purchase and a copy of the voucher - so do not dispose of either until the issue has been resolved.