How to manage automatic wallet funding

What is automatic wallet funding (auto-funding)?

Auto-funding is a feature for master accounts that helps to make sure that you don't lose a subscription or fail to get your pre-order on time because of a missed payment.

This works by using the default payment method linked to your account to automatically top up your wallet with the subscription renewal/pre-order price. If your wallet funds cover the payment we will not charge your payment method.

We will usually ask you to provide your payment details and we will switch auto-funding [On] when you subscribe to a paid service, but not when you place a pre-order.

When might I be automatically charged?

If you purchase a subscription service, like PlayStation Plus, we will switch on auto-funding, so that the default payment method linked to your account will be debited on renewal date if you do not have enough wallet funds.

We do not switch auto-funding on when you place a pre-order; so you will need to either ensure your wallet has sufficient funds when we take the pre-order payment or switch on auto-funding through Account Management.

You can also remove payment information at any time. However, please note that removing payment details will not stop your wallet being charged for subscriptions or pre-orders that have not been cancelled if there are enough wallet funds.

Auto-funding for sub accounts

Sub accounts have no wallet attached. This means that auto-funding is not available, so sub accounts cannot purchase subscriptions that automatically renew. However, we can automatically take payment from the master account wallet for a sub account user's pre-orders provided these two conditions apply:

• The master account has sufficient available funds in the wallet. A master account default payment method is never debited for a sub account purchase - even if the master account has auto-funding switched [On].
• The ‘Sub account monthly spending limit’ is set to an amount that covers the pre-order payment and any previous purchases made on the sub account that month. Find out how to change a sub account spending limit here.

How do I set up auto-funding on my master account?

Make sure a payment method is linked to your account and go to [Account Management] on your PlayStation system or [Wallet] on the SEN Account Management website.

If you would like step by step instructions, select the device you will be using: