Confirm the disc is inserted correctly into the PlayStation 2 system (label side should be facing up when the PlayStation 2 system is in the horizontal position).
PlayStation 2 system models
Media formats supported
PlayStation 2 format DVD-ROM PlayStation 2 format CD-ROM PlayStation format CD-ROM Audio CDs DVD Videos
PlayStation 2 system models
PlayStation 2 format DVD-ROM PlayStation 2 format CD-ROM PlayStation format CD-ROM Audio CDs DVD Videos DVD-R/DVD-RW/DVD+R/DVD+RW CDR/CDRW
If your PlayStation 2 system is connected to your television through a VCR, you may not be able to view DVD movies. This is because of the copyright protection coding that has been programmed into the discs by the DVD manufacturers. If your PlayStation 2 system is installed directly to a VCR or TV/VCR combo, please try connecting the PlayStation 2 system directly to the television's video/audio inputs for DVD movie playback.
Please make sure the Region Code of the software matches that of the PlayStation 2 system. Only discs (games and movies) coded with regions 2 or All will work on an PlayStation 2 system for the European region.
Static electricity and other factors may affect the operation of the PlayStation 2 system. Turn off the main (rear power) switch and then turn it back on.
If you continue to experience problems or need more assistance, please contact the Consumer Services Department. As a reminder, please make sure you have
confirmed the following common troubleshooting steps before calling us, as they may resolve your problem.
Make sure to keep the PlayStation 2 system away from excessive dust, smoke, steam, extreme temperatures, humidity, or direct sunlight. Full details on Safety Precautions and Use and Handling can be found in the PlayStation 2 Instruction Manual.
 Sony Interactive Entertainment Europe (SIEE) recommends only using products that are licensed for use with PlayStation products. If the product you are using is neither made by, nor licensed by, SIEE for use on the PlayStation 2 system, we recommend you discontinue the use of that product. Please keep in mind products that fail to meet or exceed SIEE's strict quality standards can cause damage to the PlayStation 2 system immediately, or with prolonged use. SIEE is not responsible for damages caused by untested, unlicensed products, and any remaining Limited Sony Warranty on the product will be considered void. It is the responsibility of the company that manufactured the unlicensed product to accommodate you, should their product cause damage to a SIEE product.
 This does not include burned media format such as CDR/CDRW/DVDR/DVDRW.
 Please note that some discs recorded using DVD-R/DVD-RW/DVD+R/DVD+RW/CDR/CDRW devices may not be playable due to scratches, dirt, dust, fingerprints or problems encountered during recording, or due to the state of the disc when the recording was made. Only discs that have been finalized (a process that concludes recording) after recording are playable. Video recorded on CPRM (Content Protection for Recordable Media) compatible DVD-RW discs using the copy-once capability, will not play that section of the video.